Center Manager

Shield Autoglass; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Shield Autoglass in Pune is seeking a Centre Manager in Operations-Sales to drive end-to-end performance, sales growth, profitability and customer experience at the centre.

You will lead the centre team, manage costs and partnerships, ensure process compliance, deliver timely MIS, and pursue insurance, corporate and fleet tie-ups to hit targets while maintaining high service standards. A focus on customer experience and employee development is essential.

Qualifications

• Bachelor's Degree / any relevant master degree.
• Experience in centre management with sales focus and customer experience.
• Proficiency with CRM, IT and supply chain concepts is beneficial.

Responsibilities

• Drive sales performance by achieving targets for glass and ancillary sales.
• Ensure centre profitability by managing costs and resource utilisation.
• Manage receivables and collections from insurance and corporate clients.
• Deliver superior customer experience and maintain high NPS.
• Ensure process compliance and timely insurance document submission.
• Lead local marketing and business development in the catchment area.
• Develop the centre team through regular training and leadership.

Skills

CRM proficiency

IT knowledge

Stocks management

MS Excel

Reporting

Education

Bachelor's degree / master's in relevant field

Tools

CRM software

MS Excel

Reporting tools

Stock management system

Job description

Department: Operations- Sales Department

Position Type: Full-Time

Role Overview

The Centre Manager is responsible for end-to-end performance of the centre, including sales growth, profitability, customer experience, process compliance, and people development. The role ensures achievement of business targets while maintaining high operational and service standards.

Key Responsibilities

• Drive sales performance by achieving targets for glass sales, ancillary sales (wiper, vacuuming, detailing, battery), and increasing the number of business tie-ups with insurance, corporate, and fleet partners.
• Ensure centre and cluster profitability (EBITDA) by managing costs within budget and optimising resource utilisation.
• Manage receivables and collections by ensuring timely payment from insurance companies, end customers, and corporate/fleet clients.
• Deliver superior customer experience by maintaining NPS above 85 and ensuring customer complaints are resolved within defined TAT.
• Ensure process compliance through timely insurance document submission, adherence to SOPs, and achieving target centre audit scores.
• Execute local marketing and business development activities in the catchment area and regularly visit insurance, fleet, and corporate customers.
• Lead and develop the centre team through regular training on soft skills, service quality, and new company initiatives.
• Prepare and submit accurate MIS and reports, including sales performance, gap analysis, and operational reviews, within defined timelines.
• Track and report market intelligence by monitoring competitor activities, pricing, and best practices, and sharing actionable feedback with leadership
• Good to have strong team handling capability to manage centre staff effectively, ensure smooth day-to-day operations.

Technical Skills

• Proficiency in CRM, IT Knowledge.
• Stocks Management and Supply chain understanding.
• MS Excel for trackers & reporting.
• Reporting preparations and skills

Behavioral Skills

• Excellent communication & interpersonal skills
• Strong negotiation and persuasion abilities
• High ownership and delivery mindset
• Ability to multitask and work in fast-paced environments
• Relationship-building with candidates & internal stakeholder.

Education

Bachelors Degree / any relevant master degree.