CENTER MANAGER (

GSBS Medical Trust; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GSBS Medical Trust in Mumbai seeks a Centre Manager to oversee operations, administration, and patient experience at the centre. You will ensure smooth day-to-day functioning, regulatory compliance, financial performance, and quality care aligned with GSBS values.

The role requires 8+ years in healthcare with 3+ years in leadership, Bachelor’s degree in related field preferred, and strong leadership, regulatory, and financial skills. Based at Dadar/Mahim/Dharavi Mumbai with full-time commitment.

Qualifications

• Bachelor in any stream with relevant experience.
• Preferably Bachelor’s degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
• Experience: Minimum 8 years in healthcare sector, with at least 3 years in a managerial/leadership role.
• Age: Around 35 years.

Responsibilities

• Oversee daily operations of the centre including OPD, diagnostics, pharmacy, and support services
• Ensure patient satisfaction and a positive patient journey from registration to discharge
• Monitor service quality, turnaround times, and clinical support processes
• Lead, mentor, and manage operations/admin staff, and other centre personnel
• Conduct training, performance reviews, and ensure staff adherence to SOPs
• Build a culture of empathy, accountability, and teamwork
• Drive centre revenue, cost control, and budget adherence
• Identify opportunities for growth and community outreach programs
• Clinical Establishment Act, and other regulatory guidelines
• Maintain proper documentation, audits, and patient safety protocols
• Coordinate with COO on quality initiatives and reporting
• Submit daily, weekly, and monthly reports to COO on operations, KPIs, and issues
• Act as the single point of contact for the centre with HO, vendors.

Skills

Leadership

Healthcare regulations knowledge

Financial acumen

Communication skills

Problem-solving

MS Office proficiency

Education

Bachelor's degree in Hospital Administration/Healthcare Management/Business Administration or related field

Bachelor in any stream

Tools

MS Office

Job description

Organization: GSBS Medical Trust
Department: Operations
Reports to: Chief Operating Officer (COO)
Location: Dadar/Mahim/Dharavi Mumbai
Job Type: Full-time

About GSBS Medical Trust
GSBS Medical Trust is committed to Trusted Care. Healthier Lives. We provide patient-centric healthcare with compassion, integrity, and excellence across our centres.

Role Overview

The Centre Manager will be responsible for the overall operations, administration, and patient experience of the centre. This role ensures smooth day-to-day functioning, regulatory compliance, financial performance, and quality of care delivery in alignment with GSBS Medical Trust values.

Key Responsibilities

• Operations & Patient Care
  Oversee daily operations of the centre including OPD, diagnostics, pharmacy, and support services
  Ensure patient satisfaction and a positive patient journey from registration to discharge
  Monitor service quality, turnaround times, and clinical support processes
• Team Leadership
  Lead, mentor, and manage operations/admin staff, and other centre personnel
  Conduct training, performance reviews, and ensure staff adherence to SOPs
  Build a culture of empathy, accountability, and teamwork
• Financial & Business Management
  Drive centre revenue, cost control, and budget adherence
  Identify opportunities for growth and community outreach programs
• Compliance & Quality
  Clinical Establishment Act, and other regulatory guidelines
  Maintain proper documentation, audits, and patient safety protocols
  Coordinate with COO on quality initiatives and reporting
• Reporting
  Submit daily, weekly, and monthly reports to COO on operations, KPIs, and issues
  Act as the single point of contact for the centre with HO, vendors.

Bachelor in any stream with relevant experience.

Preferably Bachelor’s degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
Experience: Minimum 8 years in healthcare sector, with at least 3 years in a managerial/leadership role
Age: Around 35 years

Key Skills Required

• Strong leadership and team management skills
• Knowledge of healthcare regulations
• Financial acumen and experience in P&L management
• Excellent communication and patient handling skills
• Problem-solving, decision-making, and crisis management ability
• Proficiency in MS Office

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