Sr. CCE

Digitide; Baleshwar; On-site; INR 350,000 - 520,000; Full time

Job summary

Digitide in India seeks a Senior CCE to support back-office customer interactions, delivering timely, accurate responses and maintaining high service standards.

You will collaborate with cross-functional teams, document and escalate critical concerns, and help train junior CCEs while staying current with product knowledge and industry trends to continually improve customer satisfaction.

Qualifications

• 3 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Familiarity with industry-specific software is an asset.
• A positive and enthusiastic attitude towards customer service.
• Willingness to learn and adapt to new technologies and processes.
• Excellent time management and organizational skills.

Responsibilities

• Handle customer inquiries and provide timely, accurate solutions.
• Maintain a positive and professional attitude at all times.
• Ensure customer satisfaction by offering personalized support.
• Collaborate with cross-functional teams to resolve complex issues.
• Document and escalate critical customer concerns as needed.
• Stay updated with product knowledge and industry trends.
• Maintain accurate records of customer interactions and feedback.
• Assist in training and mentoring junior CCEs.
• Participate in team meetings and contribute to process improvements.

Skills

Communication skills

Interpersonal skills

Problem solving

Time management

Independent work

Education

High school diploma

Tools

CRM systems

Industry software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Senior CCE, you will play a vital role in our back-office operations, ensuring seamless and efficient customer interactions. Your expertise will contribute to maintaining our high standards of service and client satisfaction. This is an excellent opportunity to join a dynamic team and make a significant impact on our organization's success.

Responsibilities

• Handle customer inquiries and provide timely, accurate solutions.
• Maintain a positive and professional attitude at all times.
• Ensure customer satisfaction by offering personalized support.
• Collaborate with cross-functional teams to resolve complex issues.
• Document and escalate critical customer concerns as needed.
• Stay updated with product knowledge and industry trends.
• Maintain accurate records of customer interactions and feedback.
• Assist in training and mentoring junior CCEs.
• Participate in team meetings and contribute to process improvements.

Qualifications

• Minimum 3 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Familiarity with industry-specific software is an asset.
• A positive and enthusiastic attitude towards customer service.
• Willingness to learn and adapt to new technologies and processes.
• Excellent time management and organizational skills.
• A high school diploma or equivalent is required.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 262171
• Job Category Customer Support/Operations | BPM