Category Manager- Product Business

Urban Company; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Job summary

Urban Company is a technology platform delivering home services including beauty, cleaning, plumbing, and more. The Category Manager will onboard quality service professionals in your city, ensuring a reliable customer experience.

You will collaborate with central category heads, drive growth initiatives, and maintain smooth daily operations. Willingness to go on-ground and actively engage partners is essential; you will implement SOPs and improve service quality citywide.

Qualifications

• Bachelor's degree is mandatory.
• 6 months to 2.6 years of work experience requirement.
• Ability to work in a fast-paced environment with ambiguous problems.
• Strong analytical skills required.
• Hustle and result-oriented attitude expected.
• Willingness to solve problems on ground and engage partners.

Responsibilities

• Onboard the right quality supply to fulfill demand with the right customer experience.
• Ensure no breakage in daily operations in your city.
• Collaborate with central category heads to implement growth and quality initiatives.
• Build strong connections with service professionals in your city.
• Deploy analytical skills to deep-dive on key business problems and propose solutions.
• Go on ground to understand real issues in customer experience and partner onboarding.
• Run tight processes and SOPs for partner onboarding and service quality in the city.

Skills

Analytical skills

Onboarding

Stakeholder management

Ground presence

Ambiguity tolerance

Education

Bachelor's degree

Job description

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

What you’ll do:

The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.

There are 3 major roles within this mandate –

• Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered
• Ensuring no breakage in daily operations in your city
• Implementing growth and quality improvement initiatives in sync with category heads at central level

Owning above mandate will require you to do the following –

• Building a strong connect with service professionals in your city
• Deploying your analytical skills to deep dive on key business problems and propose solutions
• Getting your hands dirty in terms of going on ground to understand real issues, be it customer experience, partner onboarding, etc.
• Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

What we need:

• Sharp and hungry professionals willing to go above and beyond to create impact
• 6 months to 2.6 years of work experience
• Bachelor’s degree is mandatory
• Ability to work in an environment that is fast paced, requires solving ambiguous problems and highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on ground.
• Strong analytical skills
• Hustle and get things done attitude
• If deep problem solving at scale, and a fast-paced work environment excites you, we would love to meet you and talk more!

What can you expect:

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
• Energy and hustle of a startup with processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth
• Opportunity to be part of the mission to transform customer and partner experience
• Latest tools and technology to get things done provided by the company
• Health insurance benefits for you and your family

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.