Category Manager

Urban Company; Ahmedabad District; On-site; INR 500,000 - 900,000; Full time

Job summary

Urban Company is Asia’s largest home services platform seeking a passionate Category Manager to drive quality operations, from partner selection and onboarding to post-approval performance. You will own end-to-end initiatives, solving problems and improving processes in a fast-paced setting.

You will support cross-functional teams including marketing, technology and product to deliver high-impact category projects and BAU partner metrics.

Qualifications

• 1. 6 months to 2 years of work experience required.
• 2. Ability to solve ambiguous problems and deliver outcomes.
• 3. Fast-paced environment with a can-do, hustle attitude.

Responsibilities

• Onboard and onboard new service professionals in the category, covering selection, training and escalation management.
• Contribute to projects aimed at improving customer and partner experience.
• Collaborate with marketing, technology and product to execute category projects.
• Support BAU category management activities related to partner performance.

Skills

Onboarding

Problem solving

Cross-functional collaboration

Execution excellence

Job description

Urban Company is Asia’s largest home services platform, connecting millions of customers with trained professionals across categories such as cleaning, beauty, appliance repair, and more. We are building a high-performance, inclusive organization and are looking for passionate talent partners to help us scale with quality.

About the Role & Team

• Category Manager is responsible for driving quality operations like good selection of partners and their post-approval performance. This would primarily involve running screening and training operations and improving the quality of the existing partner base
• This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution
• Support Business Heads in BAU category management activities related to partner performance

What you’ll do:

• Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - selection, training and escalation management of partners.
• Be part of projects that are focused on improving customer and partner experience
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects

What we're looking for:

• Sharp and hungry professionals willing to go above and beyond to create impact
• 6 months - 2 years of work experience
• Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems.
• Hustle and get things done attitude

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.