Category Manager

MakeMyTrip; Gurugram District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading travel company in Gurugram is seeking a Category Manager for its Holidays division. The ideal candidate will have a master's degree and 4 to 6 years of experience in e-commerce or travel-related categories. Responsibilities include driving annual growth, leading strategic projects, and optimizing customer experiences through data analysis and cross-functional collaboration.

Qualifications

• 4 to 6 years of experience in managing a category within internet, e-commerce, or travel organizations.

Responsibilities

• Develop annual growth roadmaps leveraging market and customer insights.
• Lead high-impact projects from ideation to execution.
• Deliver insights for cross-functional execution across teams.
• Design and refine performance dashboards to track progress.
• Collaborate with various teams to drive business outcomes.
• Identify and capitalize on growth opportunities.
• Optimizing the overall customer journey.
• Provide data-driven recommendations to senior leadership.

Skills

Collaboration skills

Analytical thinking

Strategic thinking

Data-driven problem solving

Customer-centric design

Agility in performance improvements

Education

Master’s degree

Job description

MakeMyTrip - Making Trips Awesome - Yours & Ours!

Function : Holidays

Role : Category Manager

Level : Assistant Manager/Deputy Manager

Location : Gurgaon

About the Function

With a deep understanding of Indian consumers' travel preferences, the Holidays team offers a vast range of holiday packages for destinations across the world.

MMT Holidays is a leading name in the leisure travel space, serving over 3 lakh passengers annually. Our offerings span both domestic and international markets, catering to travelers across more than 50 destinations. With a strong focus on delivering exceptional travel experiences, we are a trusted choice for holiday packages.

About the Role

As a Category Manager – Holidays, you will play a pivotal role in driving growth and innovation within the Holidays category. The role demands a strong strategic mindset, backed by deep market insights and competitive benchmarking, to shape category performance and business direction.

You will lead high-impact initiatives, working cross-functionally with product, marketing, supply, and operations teams to ensure seamless execution and strategic alignment. A key responsibility will be to build performance dashboards that surface actionable insights, support data-driven decisions, and unlock new growth opportunities.

In addition, you will be instrumental in enhancing the overall customer experience by identifying friction points and collaborating on solutions. The role also involves supporting leadership with data-backed recommendations to steer the business forward.

Responsibilities:

• Developing and driving annual growth roadmaps by leveraging insights from traveler segments, market trends, competitive landscapes, customer value analysis, funnel performance, and experimental pilots
• Leading strategic, high-impact projects from ideation to execution, including building robust business plans and implementing phased rollouts aligned with the company’s vision
• Delivering actionable insights and enabling cross-functional execution across supply, sales, marketing, product, and post-sales teams
• Designing, building, and refining performance dashboards and business intelligence tools to track progress against the annual operating plan
• Collaborating closely with Marketing, Sales, Revenue, and Product teams to accelerate growth and drive business outcomes
• Identifying and capitalizing on new growth opportunities through industry benchmarking and innovative strategies across related sectors
• Owning and optimizing the end-to-end customer journey to ensure an aspiration-led, seamless travel experience and differentiated market positioning
• Partnering with senior leadership to shape strategic priorities, support high-impact decision-making, and provide data-driven recommendations

Qualification & Experience:

A master’s degree from a reputed institute, along with 4 to 6 years of experience in managing a category within internet, e-commerce, travel organizations, or in a similar role.

Key Success Factors for the Role:

• Strong collaboration skills with a proven track record of working effectively across Product, Tech, Supply, Marketing, and Sales functions.
• Sharp analytical thinking with a passion for data-driven problem solving and structured decision-making.
• Ability to think strategically while maintaining a strong execution focus to drive measurable business outcomes.
• Experience in scaling category portfolios and leading innovation-led growth initiatives.
• Ownership of end-to-end product journeys with a focus on cohort-specific experiences and customer-centric design.
• Agility to thrive in ambiguous environments, with a test-and-learn mindset and an iterative approach to driving performance improvements.