Category Manager

GoodScore; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

GoodScore is seeking a growth-focused professional to own end-to-end growth, performance, and customer experience of our credit products. Working with founders and leadership, you will wear multiple hats across product, risk, growth, partnerships, and operations in a fast-paced, early-stage fintech environment.

You will bridge internal teams and financial institutions to build, scale, and optimize our consumer lending portfolio from the ground up, driving experimentation and meaningful outcomes

Qualifications

• B.Tech/B.E. or MBA from a Tier-1 institute.
• 1–5 years of experience in category management/product operations in a fast-paced environment.
• Ecommerce, fintech, or B2C ecosystem with proven startup agility.
• Expertise in Data and Analytics (Advanced Excel and SQL).
• Clear grasp of digital KYC, risk underwriting, and B2C loan lifecycles.

Responsibilities

• Drive Business Growth: Own and scale key business metrics, including user acquisition, conversion, activation, retention, and revenue growth across lending products and customer segments.
• Optimize Customer Journeys: Map, analyze, and continuously improve end-to-end customer journeys, onboarding funnels, and product experiences to drive higher engagement and conversion rates.
• Lead GTM and Growth Initiatives: Design and execute go-to-market strategies, growth experiments, and targeted campaigns to expand customer reach and unlock new growth opportunities.
• Manage Strategic Partnerships: Build and strengthen relationships with external partners, financial institutions, and ecosystem stakeholders to enable seamless business operations and scalable integrations.
• Drive Ecosystem and Vendor Excellence: Identify, evaluate, and manage third-party platforms, technology providers, and operational partners to enhance customer experience, risk management, and operational efficiency.

Skills

Data analytics

Advanced Excel

SQL

Education

B.Tech/B.E. or MBA from Tier-1 institute

Job description

In this role, you will own the end-to-end growth, performance, and customer experience of our credit products. Working closely with the founding and leadership team, you will operate in a fast-paced, early-stage environmentwearing multiple hats across product, risk, growth, partnerships, and operations. You will be the key bridge between internal teams and external financial institutions to build, scale, and optimize our consumer lending portfolio from the ground up. This is a high-impact opportunity for someone excited to create, experiment, and drive meaningful outcomes while shaping the financial journeys of millions of consumers.

Responsibilities

• Drive Business Growth: Own and scale key business metrics, including user acquisition, conversion, activation, retention, and revenue growth across lending products and customer segments.
• Optimize Customer Journeys: Map, analyze, and continuously improve end-to-end customer journeys, onboarding funnels, and product experiences to drive higher engagement and conversion rates.
• Lead GTM and Growth Initiatives: Design and execute go-to-market strategies, growth experiments, and targeted campaigns to expand customer reach and unlock new growth opportunities.
• Manage Strategic Partnerships: Build and strengthen relationships with external partners, financial institutions, and ecosystem stakeholders to enable seamless business operations and scalable integrations.
• Drive Ecosystem and Vendor Excellence: Identify, evaluate, and manage third-party platforms, technology providers, and operational partners to enhance customer experience, risk management, and operational efficiency.

Requirements

• B. Tech/B. E. or MBA from a Tier-1 institute.
• 1-5 years of experience in category management/product operations in a fast-paced environment.
• Ecommerce, fintech, or B2C ecosystem. Proven track record in fast-paced, early-stage startups.
• Expertise in Data and Analytics (Advanced Excel and SQL).
• Clear grasp of digital KYC, risk underwriting, and B2C loan lifecycles.