Catalog Specialist I, VAS

Amazon; India; On-site; INR 300,000 - 540,000; Full time

Job summary

Amazon Home Services is seeking a Catalog Assistant in India to work with service providers, customer service teams, and operations to improve catalog and fulfillment quality. You will identify gaps in service fulfillment and collaborate with product and program teams to drive long-term improvements for customer experience in the India market.

The role requires a bachelor's degree, fluency in English, and proficiency with Microsoft Office; advanced Excel is preferred.

Qualifications

• Bachelor's degree.
• Fluent in English (written and spoken).
• Experience with Microsoft Office applications.

Responsibilities

• Under general supervision, follow predefined processes, guidelines, and SOPs to perform tasks with high accuracy and productivity.
• Coordinate with customers, gather feedback, maintain records, track workflow, and escalate deviations to ensure competitiveness and quality.
• Report audit results and communicate them within the organization.

Skills

English fluency

MS Office

Education

Bachelor's degree

Tools

Excel

Job description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you.

We are looking out for candidates for Catalog Assistant

In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in.

Key job responsibilities

• Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
• Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
• Report audit results and communicate them to others within the organization.
• Analyze data and identify new trends/patterns.
• Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
• Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
• Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Knowledge of Excel at an advanced level

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.