Catalog Specialist I, VAS

Amazon; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Amazon India Home Services seeks a Catalog Assistant to work with service providers, the Customer Service team, and product groups to identify gaps in service fulfillment and drive improvements for the customer experience.

You will partner with program and product teams to craft long-term fulfillment features, analyze data for trends, and help standardize processes. Bachelor’s degree and fluent English are required; MS Office skills are essential, Excel preferred.

Qualifications

• Bachelor's degree required.
• Fluent English, written and spoken.
• Proficiency with Microsoft Office; Excel preferred.

Responsibilities

• Work with service providers and customer service to identify fulfillment gaps.
• Collaborate with category, product management, and operations to improve CX.
• Analyze data to identify trends and inform SOPs.
• Record, track and report audit results and process deviations.
• Support weekend coverage as needed.

Skills

English fluency

Analytical thinking

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you.
We are looking out for candidates for Catalog Assistant
In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in.

Key job responsibilities

• Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
• Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
• Report audit results and communicate them to others within the organization.
• Analyze data and identify new trends/patterns.
• Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
• Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
• Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Knowledge of Excel at an advanced level

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.