Cashier Lead

Landmark Group; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Lifestyle International Private Limited, part of Landmark Group, is seeking a store cashier/till manager in Mumbai to oversee till operations and cash handling. You will manage tills, ensure accuracy, monitor cash reconciliation, and support cashier team during peak hours.

Responsibilities include cashier discipline, inventory cash handling, POS hygiene, and promoting customer service excellence at the cash counter. Graduation with B.Com. preferred; Mumbai location.

Qualifications

• Graduation in commerce or related field.
• B.Com. degree preferred.

Responsibilities

• Till Management
• Manage the allocation and operation of tills and float as per defined norms
• Perform a health check of the infra at the tills (POS, EDC machines etc.) as per defined guidelines to ensure smooth working
• Review and ensure that the tills are maintained as per the defined standards of hygiene
• Monitor and ensure suspended and deleted inventory is within norms
• Monitor and ensure right item code is scanned
• Generate awareness in the cashier team on the possible areas of fraud to create a fraud less environment
• Monitor and ensure conformance to shrinkage norms
• Reconcile unbilled merchandise in collaboration with the inventory team
• Provide support to cashiers in billing during peak hours
• Review and ensure adequate numbers of bill rolls, EDC rolls, carry bags and consumables are available
• Pull back sales cash as per defined intervals and norms
• Cash Management and Reconciliation
• Consolidate and reconcile all tenders and billing at the end of day as per norms (including transactions involving jumbling)
• Deposit the cash collected during the day as per norms ensuring there is no shortage or excess of cash
• Manage the process of issuance, redemption and reconciliation of credit notes, GVs and gift items as per defined norms
• Inspect and detect fake notes and take required actions to deal with the fake notes
• Recover shortage of cash from the Cashier
• Manage the issuance of credit notes in collaboration with the CSD team
• Maintain and update required registers as per defined guidelines
• Perform cash audit as per defined timelines and norms
• Cashiering Process
• Manage adherence to the defined cashiering process (cash room opening and closing, handling of safe, safe custody of valuables and handover etc.) and ensure a good ranking in the audit
• Validate the price and discount overrides
• Petty Cash Management
• Adhere to the defined guidelines of petty cash management (closure, payments, refilling etc.) and ensure store has adequate cash at any point of time (through the happy app)
• Obtain the approvals from the regional commercial team for all payments
• Customer Service
• Work with the cashier team and ensure an error free billing
• Manage adherence to defined standards of customer service to enable a great customer shopping experience at the cash counter
• Resolve customer issues related to billing
• Marketing and Promotions
• Manage the promotion of the loyalty program to drive LMR enrollments as per defined requirements
• Manage the team and ensure that the quality of LMR data is accurate
• Review and ensure discount vouchers are promoted at the cash counters
• MIS Reporting
• Generate and share the required MIS reports with the relevant stakeholders as per defined guidelines
• People Management
• Select the team members, set expectations, give feedback and appraise the team members
• Adhere to the cashier observation process and give feedback to the cashiers
• Provide on the job guidance and train the team on the cashiering process to drive efficiencies at the till
• Sensitize the team in handling cash with integrity
• Implement the buddy process
• Review and ensure that the on roll staff are available as per defined ROTA guidelines and budgeted norms
• Manage effective deployment of staff to ensure maximum productivity

Skills

Accounting

Time Management

Customer Satisfaction

Strategic Planning

Team Building

Education

Graduation

B.Com.

Job description

Company Name Lifestyle International Private Limited

Business Unit Lifestyle

Concept Non Concept LS

Function Operations

Sub Function Cash and Billing

Group Name Landmark Group

Company Lifestyle International Private Limited

Business Unit Name Lifestyle

Region West

State Maharashtra

Location Type Store

Work Location Mumbai Obmall Store LS

Skills

Skill

Accounting Time Management Customer Satisfaction Strategic Planning Team Building

Qualification

Graduation

B.Com.

Job Description

• Till Management
• Manage the allocation and operation of tills and float as per defined norms
• Perform a health check of the infra at the tills (POS, EDC machines etc.) as per defined guidelines to ensure smooth working
• Review and ensure that the tills are maintained as per the defined standards of hygiene
• Monitor and ensure suspended and deleted inventory is within norms
• Monitor and ensure right item code is scanned
• Generate awareness in the cashier team on the possible areas of fraud to create a fraud less environment
• Monitor and ensure conformance to shrinkage norms
• Reconcile unbilled merchandise in collaboration with the inventory team
• Provide support to cashiers in billing during peak hours
• Review and ensure adequate numbers of bill rolls, EDC rolls, carry bags and consumables are available
• Pull back sales cash as per defined intervals and norms
• Cash Management and Reconciliation
• Consolidate and reconcile all tenders and billing at the end of day as per norms (including transactions involving jumbling)
• Deposit the cash collected during the day as per norms ensuring there is no shortage or excess of cash
• Manage the process of issuance, redemption and reconciliation of credit notes, GVs and gift items as per defined norms
• Inspect and detect fake notes and take required actions to deal with the fake notes
• Recover shortage of cash from the Cashier
• Manage the issuance of credit notes in collaboration with the CSD team
• Maintain and update required registers as per defined guidelines
• Perform cash audit as per defined timelines and norms
• Cashiering Process
• Manage adherence to the defined cashiering process (cash room opening and closing, handling of safe, safe custody of valuables and handover etc.) and ensure a good ranking in the audit
• Validate the price and discount overrides
• Petty Cash Management
• Adhere to the defined guidelines of petty cash management (closure, payments, refilling etc.) and ensure store has adequate cash at any point of time (through the happy app)
• Obtain the approvals from the regional commercial team for all payments
• Customer Service
• Work with the cashier team and ensure an error free billing
• Manage adherence to defined standards of customer service to enable a great customer shopping experience at the cash counter
• Resolve customer issues related to billing
• Marketing and Promotions
• Manage the promotion of the loyalty program to drive LMR enrollments as per defined requirements
• Manage the team and ensure that the quality of LMR data is accurate
• Review and ensure discount vouchers are promoted at the cash counters
• MIS Reporting
• Generate and share the required MIS reports with the relevant stakeholders as per defined guidelines
• People Management
• Select the team members, set expectations, give feedback and appraise the team members
• Adhere to the cashier observation process and give feedback to the cashiers
• Provide on the job guidance and train the team on the cashiering process to drive efficiencies at the till
• Sensitize the team in handling cash with integrity
• Implement the buddy process
• Review and ensure that the on roll staff are available as per defined ROTA guidelines and budgeted norms
• Manage effective deployment of staff to ensure maximum productivity