Cash Application Manager

EY; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

EY Bengaluru is seeking a senior professional to lead end-to-end cash application operations and OTC processes across geographies. You will oversee AR reconciliation, payment allocation, and bank reconciliations while driving governance, stakeholder management, and process improvements across global teams.

The role emphasizes team leadership, mentoring Cash Application Analysts and Team Leads, with a focus on automation, KPI delivery, and adherence to SLA.

Qualifications

• 15+ years of OTC/O2C, Accounts Receivable, or Finance Operations experience.
• Proven experience managing global stakeholders and teams.
• Strong analytical, problem-solving, and decision-making abilities.

Responsibilities

• Lead end-to-end Cash Application activities across multiple geographies and business units.
• Ensure accurate and timely application of customer payments against open invoices.
• Manage processing of payments through ACH, Wire, Lockbox, Direct Debit, Credit Card, and Electronic Remittances.
• Monitor and resolve unapplied cash, unidentified receipts, payment discrepancies, and allocation issues.
• Ensure compliance with defined SLA, KPI, and quality standards.
• Oversee daily cash and bank reconciliations and resolve payment mismatches and overpayments.
• Partner with Collections, Billing, Credit, and Treasury teams to resolve account issues.
• Lead, mentor, and develop a team of Cash Application Analysts and Team Leads.
• Act as escalation point for complex cash application issues and provide regular updates to senior leadership.
• Drive process standardization and automation to improve STP rates and digital transformation initiatives.

Skills

Cash Application

Accounts Receivable

Bank Reconciliation

Payment Allocation

Unapplied Cash Management

Order-to-Cash

Credit & Collections

Global Stakeholders

Analytical Skills

Job description

Key Responsibilities

Cash Application Operations

• Lead end-to-end Cash Application activities across multiple geographies and business units.
• Ensure accurate and timely application of customer payments against open invoices.
• Manage processing of customer payments received through ACH, Wire, Lockbox, Direct Debit, Credit Card, and Electronic Remittances.
• Monitor and resolve unapplied cash, unidentified receipts, payment discrepancies, and allocation issues.
• Ensure compliance with defined SLA, KPI, and quality standards.

Accounts Receivable & Reconciliation

• Oversee daily cash and bank reconciliations.
• Review and resolve payment mismatches, short payments, overpayments, duplicate payments, and deductions.
• Partner with Collections, Billing, Credit, and Treasury teams to resolve customer account issues.
• Ensure accurate account reconciliation and ageing management.

Team Management & Leadership

• Lead, mentor, and develop a team of Cash Application Analysts and Team Leads.
• Conduct performance reviews, coaching sessions, and succession planning.
• Support workforce planning, resource allocation, and productivity management.
• Foster a culture of continuous improvement and operational excellence.

Stakeholder Management

• Act as the primary escalation point for complex cash application issues.
• Collaborate with business stakeholders, customers, banks, Treasury, Billing, Collections, and Finance teams.
• Provide regular operational updates and performance reporting to senior leadership.
• Manage customer escalations related to payment allocation and reconciliation issues.

Process Improvement & Automation

• Drive process standardization and operational improvements across the Cash Application function.
• Identify automation opportunities to improve straight-through processing (STP) rates.
• Lead digital transformation initiatives involving Cash Application tools and platforms.
• Drive root-cause analysis and implement corrective actions for recurring issues.

Reporting & Analytics

• Develop and monitor KPIs related to:
  • Cash Application Accuracy
  • Auto-Cash Match Rate
  • Unapplied Cash
  • Open Cash Exceptions
  • Productivity & SLA Adherence
  • Customer Payment Resolution Timelines
• Prepare management dashboards and business performance reports.
• Present operational insights and recommendations to leadership teams.

Governance & Compliance

• Ensure compliance with internal controls, audit requirements, and company policies.
• Maintain process documentation and standard operating procedures.
• Support internal and external audits related to OTC and AR processes.
• Ensure adherence to data privacy and financial governance standards.

Required Skills & Experience

Must Have

• 15+ years of experience in Order-to-Cash (OTC/O2C), Accounts Receivable, or Finance Operations.
• Strong expertise in:
  • Cash Application
  • Accounts Receivable
  • Bank Reconciliation
  • Payment Allocation
  • Unapplied Cash Management
  • Order-to-Cash Processes
  • Credit & Collections
• Proven experience managing global stakeholders and teams.
• Strong analytical, problem-solving, and decision-making abilities