Carrier Analyst

Foundever; Hyderabad; Remote; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Fully remote in India

Permanent full-time

Competitive salary

Global team

Professional growth

Job summary

Foundever, a global CX leader, seeks a Carrier Analyst to manage our telecom network and carrier partnerships. You will oversee ordering, optimize services, and coordinate cross-functional transitions to ensure reliable voice and data circuits for global operations.

The role emphasizes cost savings, process improvements, and collaboration with engineering and management to support scalable telecom infrastructure.

Qualifications

• Bachelor's degree in IT or Telecommunications or related field.
• Experience ordering and managing telecommunication services.
• Strong understanding of global carrier methodologies and tools.
• Proven project management and service delivery record.

Responsibilities

• Maintain relationships with global carrier partners and manage communications.
• Evaluate telecom options and recommend cost-effective solutions.
• Oversee ordering for all carrier services including voice/data circuits.
• Coordinate transitions between carriers and Foundever's teams.
• Develop processes for carrier provisioning and track cost savings.
• Identify and pursue opportunities for cost reductions.
• Ensure domestic and international voice/data circuit resiliency.
• Report carrier performance to management and stakeholders.

Skills

Carrier management

Cost optimization

Vendor relations

Project management

Stakeholder communication

MS Office

Toll-free routing

Education

Bachelor's degree in IT/Telecom

Tools

Toll-free routing tools

Job description

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

Foundever is seeking a highly motivated and experienced Carrier Analyst to join our dynamic team. This position will play a key role in managing our global network and telecommunication infrastructure by overseeing relationships with carrier partners, optimizing telecommunication services, and ensuring efficient service delivery.

Primary Job Responsibilities

• Maintain strong relationships with Foundever's global carrier partners, fostering effective communication and collaboration.
• Analyze and evaluate telecommunication service options, recommending the most cost-effective and efficient solutions for the company's needs.
• Manage the entire ordering process for all phases of carrier services, including colocation cross-connects, voice and data circuits, and toll-free and toll services.
• Coordinate technical transitions and troubleshooting between carriers and Foundever's engineering team.
• Develop and implement processes and procedures for efficient carrier service provisioning and track cost savings through timely order completion.
• Perform in-depth analysis of potential cost saving opportunities and actively pursue their implementation.
• Collaborate with the team to ensure domestic and international voice and data circuit resiliency.
• Maintain clear and concise communication with management and stakeholders regarding carrier services performance and progress.
• Perform other duties as assigned.

What you need in order to be successful

• Bachelor's degree in Information Technology, Telecommunications, or a related field preferred, with at least 4 years of experience in ordering and managing telecommunication services.
• Strong understanding of global carrier methodologies, tools, standards, and procedures.
• Proven track record of successful project management and service delivery.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with multiple stakeholders.
• Proficiency in PC and desktop applications, including Microsoft Office Suite and relevant industry tools.
• Experience with Carrier Toll Free routing tools a plus.

Our Offer

• Fully remote working in India
• Permanent Full Time Role working 2:30 PM–11:30 PM IST
• Competitive salary and benefits package
• Opportunity to work with a global team of talented professionals
• Dynamic and challenging work environment
• Chance to make a real impact on the company's success
• Continuous learning and development opportunities

This is a great opportunity for a seasoned Carrier Analyst with a passion for optimizing network infrastructure and building strong relationships. If you are excited about working in a fast-paced environment and contributing to Foundever's global success.