Care Manager

Xponentiate; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

2070Health, Bengaluru-based health venture, is hiring a compassionate Care Manager for Preventive Health initiatives across partner clinics. In this phone-based role, you will call patients, assess preventive care concerns, and provide clear information on adult vaccination options with empathy and accuracy.

You will collaborate with doctors, nurses, and care coordinators, document interactions, and stay updated on vaccination guidelines. Fluently English and Hindi required; Kannada a plus.

Qualifications

• 1–3 years of experience in patient-facing roles in healthcare.
• Strong communication skills with empathy and clarity.
• Ability to explain medical information in simple terms.

Responsibilities

• Call patients of partner clinics and understand preventive health concerns.
• Explain vaccination options, schedules, side effects and effectiveness.
• Educate with empathy and translate medical information for patients.
• Collaborate with doctors, nurses, and care coordinators to ensure consistent messaging.
• Record patient interactions using digital tools and CRM systems.

Skills

Active listening

Empathy

Clear verbal communication

Medical terminology

Tools

CRM systems

Digital tools

Job description

About 2070Health

W Health Ventures has set up India’s first healthcare-focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new venture. Companies incubated in the last 24 months include ElevateNow, Nivaan Care, BabyMD, Reveal Healthtech and Everhope Oncology. This role is with our next stealth venture that we are building in Preventive Health.

About ForLife

ForLife is an early-stage healthcare company building new ways for clinics to deliver and manage patient care beyond the consultation room. We work closely with leading doctors and clinics to make healthcare delivery more seamless and effective. We are growing our clinic and doctor network in Bengaluru. We are looking for people who enjoy solving hard problems and building an operation from scratch.

About the Role

We are hiring a compassionate and articulate Care Manager to support our Preventive Health initiative across clinic locations. In this phone-based role, you will be responsible for calling patients of our partner clinics, understanding their medical concerns, and providing clear information on relevant adult vaccination options. You must be able to explain and respond to patient queries with empathy, medical nuance, and clarity. This role demands strong communication skills, a good grasp of healthcare terminology, and the ability to build trust with patients navigating sensitive health conditions.

Key Responsibilities

Patient Engagement & Preventive Health

• Engage with Patients over Calls: Call patients of partner clinics and understand their preventive healthcare concerns.
• Answer Preventive Health-related Questions: Confidently respond to patient queries using approved scripts and training materials, covering vaccine schedules, side effects, and effectiveness.
• Educate with Empathy: Translate medical information into patient-friendly language while maintaining accuracy and sensitivity.
• Build Trust in Clinical Settings: Represent the clinic as a reliable source of medical information and provide a calm, reassuring experience for patients.
• Collaborate with Clinic Teams: Work closely with doctors, nurses, and care coordinators to ensure consistent messaging and seamless care delivery.
• Stay Updated on Guidelines: Continuously learn and stay current with updated vaccination protocols and preventive health guidelines.
• Document Patient Interactions: Record relevant patient information and queries using digital tools and systems for continuity and quality of care.

Care Delivery & Coordination

• Coordinate Care Delivery: Ensure that medicines, vaccines, and other care interventions are delivered to patients smoothly and on time, coordinating with relevant internal and external teams.
• Coordinate with Clinics: Work closely with doctors, nurses, care coordinators, and clinic teams to ensure patients move smoothly through the care journey and that any issues are resolved promptly.
• 1 to 3 years of experience in patient-facing roles (e.g., health educators, paramedics, counselors, etc.).
• Strong grasp of medical language and an ability to simplify it for patients.
• Language proficiency in English and Hindi (Kannada and other regional languages are a plus).
• Comfort with using digital tools or CRM systems for data entry and communication.
• Based in Bengaluru.

Skills and Traits

• Active listening and emotional sensitivity Confident and clear verbal communication
• Ability to understand and explain medical nuance
• Patient-centric mindset with a calm and empathetic approach