Care Manager

2070Health; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

ForLife in Bengaluru is seeking a compassionate Care Manager to support its Preventive Health initiative across clinic locations. In this phone-based role, you will call patients, understand their concerns, and provide clear information on adult vaccination options with empathy and medical nuance.

The position requires 1–3 years in patient-facing roles, fluency in English and Hindi (Kannada helpful), and comfort with CRM tools.

Qualifications

• 1–3 years in patient-facing roles (health educators, counselors, etc.).
• Strong grasp of medical language and ability to simplify it for patients.
• English and Hindi proficiency; Kannada or other regional languages are a plus.

Responsibilities

• Make calls to patients of partner clinics to understand preventive health concerns.
• Answer patient questions on vaccines, schedules, side effects and effectiveness.
• Explain medical information in patient-friendly terms with empathy and accuracy.
• Collaborate with doctors, nurses, and care coordinators to ensure consistent messaging.
• Document patient interactions using digital tools for continuity of care.

Skills

Active listening

Emotional sensitivity

Verbal communication

Medical terminology

Empathy

Job description

About 2070Health W Health Ventures has set up India's first healthcare-focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new venture. Companies incubated in the last 24 months include ElevateNow, Nivaan Care, BabyMD, Reveal Healthtech and Everhope Oncology. This role is with our next stealth venture that we are building in Preventive Health.

About ForLife ForLife is an early-stage healthcare company building new ways for clinics to deliver and manage patient care beyond the consultation room. We work closely with leading doctors and clinics to make healthcare delivery more seamless and effective. We are growing our clinic and doctor network in Bengaluru. We are looking for people who enjoy solving hard problems and building an operation from scratch.

About the Role We are hiring a compassionate and articulate Care Manager to support our Preventive Health initiative across clinic locations. In this phone-based role, you will be responsible for calling patients of our partner clinics, understanding their medical concerns, and providing clear information on relevant adult vaccination options. You must be able to explain and respond to patient queries with empathy, medical nuance, and clarity. This role demands strong communication skills, a good grasp of healthcare terminology, and the ability to build trust with patients navigating sensitive health conditions.

Key Responsibilities

• Patient Engagement & Preventive Health Engage with Patients over Calls: Call patients of partner clinics and understand their preventive healthcare concerns.
• Answer Preventive Health-related Questions: Confidently respond to patient queries using approved scripts and training materials, covering vaccine schedules, side effects, and effectiveness.
• Educate with Empathy: Translate medical information into patient-friendly language while maintaining accuracy and sensitivity.
• Build Trust in Clinical Settings : Represent the clinic as a reliable source of medical information and provide a calm, reassuring experience for patients.
• Collaborate with Clinic Teams : Work closely with doctors, nurses, and care coordinators to ensure consistent messaging and seamless care delivery.
• Stay Updated on Guidelines : Continuously learn and stay current with updated vaccination protocols and preventive health guidelines.
• Document Patient Interactions: Record relevant patient information and queries using digital tools and systems for continuity and quality of care.
• Care Delivery & Coordination Coordinate Care Delivery: Ensure that medicines, vaccines, and other care interventions are delivered to patients smoothly and on time, coordinating with relevant internal and external teams.
• Coordinate with Clinics: Work closely with doctors, nurses, care coordinators, and clinic teams to ensure patients move smoothly through the care journey and that any issues are resolved promptly.

Qualifications

1 to 3 years of experience in patient-facing roles (e.g., health educators, paramedics, counselors, etc.). Strong grasp of medical language and an ability to simplify it for patients. Language proficiency in English and Hindi (Kannada and other regional languages are a plus). Comfort with using digital tools or CRM systems for data entry and communication.

Based in Bengaluru.

Hiring pack

Hiring pack - 23 September 2026 3ForLife - Care Manager, Bengaluru Confidential Skills and Traits Active listening and emotional sensitivity - Confident and clear verbal communication Ability to understand and explain medical nuance Patient-centric mindset with a calm and empathetic approach

Based in Bengaluru.