Head of Operations- Hiring for our Portfolio Company

2070Health; Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

2070Health seeks a senior head of regional operations to scale its network of clinics across India. You will lead onboarding, design scalable processes, and drive performance across partners.

You will partner with Growth, Product, and Supply Chain, mentor teams, and ensure quality, compliance, and patient-centric care as the platform expands nationally.

Qualifications

• 10–12 years in healthcare operations or scaling multi-location services.
• Proven ability to build and manage high-performing operational teams.
• Experience in clinic operations or hospital administration.
• Strong background in process design and performance monitoring.
• Experience collaborating with clinicians to co-develop programs.

Responsibilities

• Lead onboarding and integration of partner clinics onto the platform.
• Design due-diligence, contracting, and launch processes for readiness.
• Develop playbooks for scaling from pilot to national footprint.
• Establish SOPs across the clinic network.
• Monitor clinic performance metrics and patient satisfaction.
• Identify and resolve bottlenecks via data-driven problem solving.
• Collaborate with clinicians to co-design preventive health programs.
• Create engagement structures for doctor participation and incentives.
• Ensure operations align with regulatory requirements.
• Work with Growth, Product, and Supply Chain for execution.
• Build regional operations teams and lead capability building.

Skills

Operational leadership

Data-driven dashboards

Process design

Quality control

Cross-functional collaboration

Healthcare stakeholder management

Job description

About 2070Health

W Health has set up India’s first healthcare focused Venture Studio called 2070Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 24 months include Elevate Now,Nivaan Care,Reveal Healthtech, BabyMD and Everhope Oncology.

Responsibilities:

Network Expansion & Onboarding

• Lead the onboarding and integration of new partner clinics onto the startup’s platform.
• Design and oversee the clinic due-diligence, contracting, and launch processes to ensure operational readiness.
• Develop playbooks for scaling from pilot to national footprint, maintaining quality and consistency.

Operational Excellence

• Establish and manage SOPs across the clinic network covering patient flow, program execution, and data reporting.
• Monitor clinic performance metrics including throughput, conversion rates, and patient satisfaction.
• Identify and resolve operational bottlenecks through data-driven problem-solving and process design.

Program Development & Doctor Engagement

• Collaborate with clinicians to co-design preventive health programs and pilot new interventions.
• Create engagement structures to ensure doctor participation, feedback collection, and performance incentives.
• Ensure clinical operations are aligned with patient-centric standards and regulatory requirements.

Cross-Functional Collaboration

• Work closely with Growth, Product, and Supply Chain teams to ensure seamless program execution.
• Align operational design with marketing and procurement strategies to deliver consistent patient and clinic experiences.

Leadership & People Management

• Build and lead regional operations and clinic success teams.
• Create a culture of ownership, continuous improvement, and excellence in service delivery.
• Oversee training, performance evaluation, and capability building across the operations function.

Requirements:

• 10–12 years of experience in healthcare operations, network management, or scaling multi-location service delivery models.
• Proven ability to build and manage high-performing operational teams across diverse geographies.
• Experience in clinic operations, hospital administration, or healthcare services (e.g., diagnostics, outpatient care, or wellness networks) preferred.
• Strong background in process design, quality control, and performance monitoring for distributed partner networks.
• Demonstrated experience working with clinicians and healthcare professionals to co-develop programs and improve patient outcomes.

Skill Set

• Deep operational rigor with the ability to translate business goals into scalable systems and standard operating procedures.
• Expertise in building data-driven dashboards and operational metrics to track clinic performance, utilization, and patient engagement.
• Strong understanding of compliance, patient experience management, and healthcare delivery standards.
• Ability to collaborate cross-functionally with product, marketing, and supply teams to ensure seamless clinic experience and program adoption.