Care Engineer

Nokia; Thiruporur; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Nokia in India seeks a senior Care Expert / SME – Packet Core to provide Tier 2/3 technical support, diagnose faults, resolve network issues, manage escalations, and collaborate with engineering for complex problems.

You will monitor performance, perform maintenance and upgrades, and maintain detailed issue records. The role covers APAC & India, MEA, Europe and NAM regions, with 24/7 duty on rotation. 10+ years' related experience and cloud/container knowledge are required.

Qualifications

• 10+ years in Care Expert/SME – Packet Core.
• Experience with troubleshooting tools and trace/log analysis.
• Knowledge of 2G/3G/4G/5G per 3GPP standards.
• Willing to support Emergencies on a 24/7 basis.
• Cloud and container infrastructure knowledge.

Responsibilities

• Provide Tier 2/3 technical support for packet core solutions.
• Diagnose and resolve network faults, performance issues, and service disruptions.
• Manage escalations from customers, partners, and internal teams.
• Collaborate with engineering to resolve complex issues.
• Monitor packet core network performance and perform maintenance, upgrades, and patches.
• Maintain detailed records of issues, resolutions, and troubleshooting steps.

Skills

Packet Core

Troubleshooting Tools

Cloud infra

3GPP Knowledge

Education

Graduate or higher

Tools

Trace tools

Log analysis

Cloud infra

Containers

Job description

Job Description

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.

How You Will Contribute and What You Will Learn

• Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month) as a Care Expert / SME – Packet Core.


• Support customers' regions– APAC & India, MEA & Europe, NAM.


• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment.


• PACO requires good knowledge on cloud and container infrastructure.


• Plan and execute technical tasks requiring specialist skills in own professional area.


• Works independently with the responsibility for solving customer request cases and reporting according to processes.


• Identifies and solves technical problems.

Key Skills and Experience

• 10+ years of relevant experience and/or a graduate equivalent (or higher) degree as a Care Expert / SME – Packet Core.


• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment. PACO requires good knowledge on cloud and container infrastructure.


• Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.


• Fault identification / correction / re-reporting skills on the particular subsystem and equipment.


• Ready to support Emergencies on a 24/7 basis.

It would be Nice If You Also Had

• Flexible to work in different time zones.


• Having Excellent in logical / analytical skills.


• Linux Cloud certification.

EEO Statement

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.