Capital Markets Operations Team Leader

Gratitude India; Kolkata District, Thane, Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Gratitude India seeks a seasoned leader to drive capital markets/BFSI operations, ensuring service delivery, meeting SLAs, and delivering quality and productivity improvements. The role focuses on stakeholder management, resolving escalations, and guiding teams to enhance performance and client satisfaction.

The ideal candidate has 8–15 years in operations and BFSI, with strong analytical, Excel/Power BI and communication skills to drive growth and process improvements.

Qualifications

• 8–15 years of Capital Markets or BFSI operations experience with client management and team leadership.
• Proven analytical and problem-solving abilities with strong communication and stakeholder management skills.

Responsibilities

• Lead Capital Markets/BFSI operations, drive service delivery, SLAs, quality, productivity and client satisfaction.
• Manage stakeholders, resolve escalations, lead teams, analyze performance, mitigate risks and deliver process improvements for growth.

Skills

Analytical

Problem-solving

Excel/Power BI

Communication

Stakeholder management

Tools

Excel

Power BI

Job description

Lead Capital Markets/BFSI operations, drive service delivery, SLAs, quality, productivity and client satisfaction. Manage stakeholders, resolve escalations, lead teams, analyze performance, mitigate risks and deliver process improvements for growth.!

Required Candidate profile

8–15 years of Capital Markets or BFSI experience in operations, client management and team leadership. Analytical, problem-solving, Excel/Power BI, communication and stakeholder management skills too