Candidate Support Specialist (Spanish and/or Portuguese Speaking)

Veremark; Bengaluru; Remote; INR 450,000 - 650,000; Full time

Benefits offered by this job

Remote-first culture

Structured onboarding

Career growth opportunities

Job summary

Veremark is a remote-first HR tech scale-up focusing on background verification. The Candidate Support Specialist will manage end-to-end coordination of Missing Information follow-ups, engaging with candidates and clients to obtain outstanding documentation while meeting SLAs.

Ideal candidates have strong communication, organization, and data confidentiality skills, with fluency in Spanish and willingness to work a graveyard shift in a global, remote environment.

Qualifications

• Experience in customer support, candidate services, recruitment coordination, or a similar administrative role.
• Excellent written and verbal communication with a professional and friendly tone.
• Strong organizational and time-management abilities in a fast-paced environment.
• Proficient in using support tools; experience with case management and data confidentiality.
• Fluency in Spanish; willingness to work a graveyard shift and remote work.

Responsibilities

• Manage centralized MI follow-ups to support timely case progression.
• Action MI requests raised by Scoping and Delivery teams promptly.
• Engage candidates/clients via email, phone, and chat to gather documentation.
• Track and resolve active MI cases within SLAs.
• Provide candidate-facing support on data entry, technical issues, and status updates.

Skills

Customer support

Recruitment coordination

Time management

Communication skills

Attention to detail

Data confidentiality

Team player

Education

Background in HR services

Tools

Email platforms

Chat platforms

Phone systems

Case management

Job description

Candidate Support Specialist (Spanish and/or Portuguese Speaking)

Full-time

Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster.

We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials.

We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously.

But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.

Position Summary:

As a Candidate Support Specialist, you will play a critical role in ensuring the smooth progression of background verification cases by managing the end-to-end coordination of Missing Information (MI) follow-ups. You’ll work closely with the Scoping and Delivery teams to promptly address MI requests, actively engage with candidates and clients to obtain outstanding documentation, and ensure service level expectations are met through timely and accurate communication. This position is ideal for someone with strong attention to detail, excellent communication skills, and a passion for delivering a high-quality candidate experience.

Key Responsibilities:

• Manage centralized MI follow-ups to support timely case progression and prevent verification delays.
• Action MI requests raised by Scoping and Delivery teams in a prompt, organized, and efficient manner.
• Liaise directly with candidates or clients via email, phone, and chat to gather missing or incomplete documentation and information.
• Track, monitor, and resolve active MI cases within defined service level agreements (SLAs).
• Ensure clear and responsive communication across all channels, maintaining professionalism and accuracy at every interaction.
• Provide candidate-facing support and guidance on:
  • Candidate Data Entry (CDE) completion
  • Technical challenges encountered during the process
  • Required documentation for background checks
  • Status updates related to ongoing background verification

Qualifications & Requirements:

• Experience in customer support, candidate services, recruitment coordination, or a similar administrative role.
• Excellent communication skills – both written and verbal – with a professional and friendly tone.
• Strong organizational and time-management abilities, with an ability to prioritize tasks in a fast-paced environment.
• Proficient in using support tools (email, chat platforms, phone systems); experience with case management
• Ability to handle sensitive information with discretion and maintain data confidentiality.
• Detail-oriented, with a proactive approach to resolving issues and closing open cases.
• Team player with a collaborative mindset and a commitment to providing exceptional support
• Must speak Spanish fluently
• Willing to work a grave yard shift
• Background in HR services, background verification, or recruitment support.
• Familiarity with terms such as MI (Missing Information), CDE (Candidate Data Entry), and background check processes.

We are an all-remote organisation with ~200+ people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create.

We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem.

And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.

What We Offer:

• A supportive, team-driven culture focused on collaboration and excellence.
• Structured onboarding, tools, and resources to help you succeed.
• Opportunities for career growth within the Candidate Support function.
• A chance to directly impact the candidate journey in a meaningful way