Account Manager

Veremark; Bengaluru; Remoto; INR 700.000 - 1.100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Team culture

Structured onboarding

Career growth

Impactful work

Descrizione del lavoro

Veremark Ltd, a remote-first HR tech scale-up, is seeking an Account Manager to Bengaluru. You will protect and grow revenue by partnering with clients, understanding their goals, and driving outcomes across our background screening and whistleblowing platforms.

You will cultivate relationships, identify opportunities, conduct reviews, upsell, and ensure renewals. Proficiency with Hubspot, Power BI, and cross-functional collaboration helps you deliver value while upholding our trust-first

Competenze

• Experience of working within background screening.
• Proven track record building external client relationships.
• Strong problem-solving and initiative, with negotiation skills.

Mansioni

• Cultivate, sustain, and expand client relationships for growth.
• Assess client needs and identify opportunities for expansion.
• Advocate for clients and relay feedback internally.
• Apply a strategic approach to account management and renewals.
• Schedule reviews, monitor satisfaction, and drive adoption of solutions.
• Identify upsell/cross-sell opportunities aligned with client goals.
• Collaborate with Sales to generate new business and expand accounts.
• Handle contract renewals and maintain thorough account records.
• Stay updated on industry trends and maintain product knowledge.

Conoscenze

Background screening experience

Client relationship management

Proactive client success mindset

Problem solving

Objection handling

Interpersonal communication

Presentation skills

Descrizione del lavoro

Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster.

We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials.

We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously.

But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.

Job Description

As an Account Manager, you will be responsible for protecting and growing revenue by partnering with clients to help them achieve their goals, maximise the value they receive from our solutions, and deliver positive business outcomes. You will act as the voice of the customer, driving continuous improvement across the business while working cross-functionally to support both customer and company success.

• Cultivating, sustaining, and expanding relationships with both new and existing clients to ensure exceptional service delivery, heightened client satisfaction and growth.
• Assessing individual client needs to pinpoint areas for enhancement and identify potential opportunities for growth.
• Actively listening to client feedback and advocating on their behalf internally.
• Adopting a strategic approach in managing client accounts effectively.
• Proactively scheduling and conducting review meetings and calls with clients to gauge satisfaction levels.
• Identifying opportunities to upsell and cross-sell additional products or services that align with the client’s needs and business goals.
• Collaborating with the sales team to generate new business and expand accounts.
• Handing renewal of contracts
• Conducting regular account reviews to assess client satisfaction, discussing future needs, and ensuring the successful adoption of new solutions.
• Utilising company applications such as Hubspot, Monday, Power BI, Slack, and the Operations portal to oversee revenue planning, monitor order progress, and facilitate both external and internal communications.
• Maintaining comprehensive documentation of all client correspondence to promote efficient information retention and facilitate seamless information sharing within the company.
• Addressing client escalations promptly and resolving any complaints efficiently.
• Staying abreast of current industry trends to ensure relevance and competitiveness.
• Upholding a proficient understanding of company products and services.
• Communicating clearly, informatively and in a timely manner with clients, prospective clients, external parties, service providers and other relevant stakeholders.
• Adhere to all processes, procedures, policies, rules and guidelines to remain compliant with internal controls and standards, as well as external regulations and obligations including, but not limited to, data privacy and protection laws.
• Acting in accordance with Veremark’s Mission and Values, with particular focus on promoting trust in the execution of duties.
• Performing other ad hoc tasks or projects, as assigned.

Qualifications

What We’re Looking For:

• Experience of working within background screening
• Experience building effective external relationships
• Proactive mindset focused on client success
• Strong problem-solving and initiative
• Objection handling and negotiation skills
• Excellent interpersonal and communication skills
• Confidence and professionalism in presentations

Additional Information

We are an all-remote organisation with ~200+ people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create.

We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem.

And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.

What We Offer:

• A supportive, team-driven culture focused on collaboration and excellence.
• Structured onboarding, tools, and resources to help you succeed.
• Opportunities for career growth within the Candidate Support function.
• A chance to directly impact the candidate journey in a meaningful way

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