Call Center Representative

PawsnCollars; Bengaluru South; On-site; INR 350,000 - 480,000; Full time

Job summary

PawsNCollars in Bengaluru invites a Wellness Communication Specialist to join our on-site team. You will handle inbound and outbound calls, answer product and service inquiries, and schedule appointments with friendly, solution-focused communication.

The role requires strong English, excellent customer service skills, and the ability to work in a fast-paced environment at our HSR layout location. Diploma or degree is preferred, and prior retail or pet-care experience is a plus.

Qualifications

• Customer service experience in call centers or retail is valued.
• Strong English verbal and written communication.
• Ability to work on-site in a fast-paced environment.
• Experience with CRM systems and call center software beneficial.
• Diploma or degree or equivalent education.

Responsibilities

• Handle inbound and outbound customer calls about products and orders.
• Respond to inquiries and provide appointment support.
• Record interactions accurately in the system and update details.
• Coordinate with internal teams to ensure timely follow-ups and satisfaction.

Skills

Customer service

Communication

Interpersonal skills

CRM software

Call center software

Office applications

Education

Diploma or degree

Tools

CRM software

Call center software

Office applications

Job description

Position:

Wellness Communication Specialist

Job Type:

Full-time

About Us:

PawsNCollars is a premier pet care company in Bangalore, offering a range of services focusing on pets 360 degree health and wellness care. We are committed to providing the highest quality care for pets and creating a welcoming environment for pet parents. We are looking for an experienced inbound and outbound tele caller to join our team and contribute to our mission of promoting the health and well-being of pets.

Role Description

The Call Center Representative role at PawsnCollars is a full-time, on-site position based in HSR layout Bengaluru. In this role, the representative will handle inbound and outbound customer calls, respond to inquiries about products, services and orders, and provide support for appointments. The role involves accurately recording customer interactions in the system, updating appointment details, and coordinating with internal teams to promptly. The representative will also follow call scripts and guidelines, maintain service quality standards, and contribute to customer satisfaction and retention through clear, empathetic communication.

Qualifications

• Customer service and support skills, including experience as a Customer Service Representative and handling Customer Support interactions.
• Ability to maintain high levels of Customer Satisfaction through timely, solution-focused responses.
• Strong Interpersonal Skills, with the ability to communicate clearly, listen actively, and build rapport with diverse customers.
• Solid Computer Literacy, including comfort with call center software, CRM systems, and basic office applications.
• Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
• Ability to work on-site in a fast-paced environment, managing multiple calls and tasks efficiently.
• Prior experience in retail, e-commerce, or pet care-related customer service is preferred but not mandatory.
• Minimum diploma or degree equivalent; additional customer service or communication training is beneficial.