Call Center Executive

ICICI Lombard; Navi Mumbai; On-site; INR 341,000 - 417,000; Full time

Benefits offered by this job

Incentives

Job summary

ICICI Lombard General Insurance is hiring for a Telesales Process role in Navi Mumbai. The incumbent will manage end-to-end retention by renewing policies for existing customers and engage them via calls to drive renewals.

You will address queries, provide accurate policy details, educate customers on renewal importance, maintain sales records, and strive to meet individual targets while building long-term relationships.

Qualifications

• Manage end-to-end retention by renewing policies for existing customers.
• Communicate with customers via calls for telesales.
• Address customer queries and provide accurate policy details.
• Maintain accurate sales records and achieve targets.
• Build long-term customer relationships.

Responsibilities

• Renew policies and retain existing customers.
• Meet quality standards and achieve sales goals.
• Educate customers on renewal importance and benefits.
• Maintain systematic sales records and update CRM.
• Collaborate with team to meet targets and improve processes.

Skills

Telesales

Customer communication

Retention

Target oriented

Job description

ICICI Lombard General Insurance Hiring for Telesales Process

Role & Responsibilities

• Manage end to end retention process by renewing policyfor the existing customers
• Telesales Process and communication with customers via calls.
• Need to retain the existing customers by addressing customer queries and provide accurate policy detail while maintaining the meet quality standards.
• To educate the customer the importance of renewing their existing policy.
• Maintain accurate sales records in the system and achieve individual sales targets.
• Build long-term customer relationships.
• Looking for candidate with go getter atttitude and goal oriented candidates, who is interested in working for telesales challenging world.

Work Timings & Perks

• Shift Timing:- 10:00 AM - 7:00 PM | 6 Days Working |
• CTC:- Up to 3.79 LPA + Incentives
• Work Location:- Vashi, Navi Mumbai