Business Transformation Specialist

Accenture PLC; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Accenture is seeking a Business Transformation Specialist in Mumbai with 7–11 years of experience in BPM and process excellence. You will drive Lean improvements, map end-to-end processes, and collaborate with clients and internal teams to deliver transformation roadmaps.

The role requires strong capabilities in diagnostics, blueprinting, and quality methodologies, and you will shape solutions and manage large-scale programs across functions.

Qualifications

• 7 to 11 years of experience in Business Process Management.
• Delivery of large-scale end-to-end transformation projects.
• Experience leading cross-functional teams and shaping solutions.
• Proficiency with process diagnostics, blueprinting, and analytics.

Responsibilities

• Develop and monitor process performance measures and baselines.
• Drive strategic quality initiatives for operational excellence.
• Lead cross-functional teams and foster proactive problem solving.
• Identify analytics opportunities and map RPA/business insights.
• Implement digitization and analytics for real-time process health.
• Support AI/cognitive initiatives and automation opportunities.
• Align resources with long-term business plans.
• Deliver lean six sigma projects aligned to standards.

Skills

VSMs

SOPs

Swimlane Maps

FMEA

Control Charts

RCAs

Quality Methodologies

Excel

PowerPoint

Education

Graduation

Tools

PowerPoint

Excel

Job description

Skill required

NA - Business Transformation

Designation

Business Transformation Specialist

Qualifications

Any Graduation

Years of Experience

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

Accenture is a global professional services company specializing in strategy, consulting, technology, operations, digital, cloud, and security services. With approximately 699,000 employees serving clients in 120+ countries, Accenture helps organizations drive innovation and create value through technology and human ingenuity. Visit us at www.accenture.com.

• 6 - 7+ yrs of overall experience in Business Process Management
• Drive continuous improvement projects and interact with client and internal stakeholders to drive and influence improvement objectives. Responsible for breaking down the end-to-end process via Lean methodologies to identify automation or improvement opportunities and create automation or transformation roadmaps.

What are we looking for?

• Well versed with Operation excellence concepts like VSMs, SOP, Swim Lane Process Maps, FMEA, Control Charts, RCAs etc and other quality methodologies
• Should have delivered large scale end-end Process Transformation projects or have brought about process improvement in their marketing operations
• Extensive experience in managing high-performance and cross functional teams and delivering large scale transformation projects
• Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

Roles and Responsibilities

• Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement. Drive projects to improve productivity and SLA performance
• Drive strategic quality plan at the operational level, define and implement strategic initiatives to ensure success in the deployment of operational excellence practice
• Lead or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and employee engagement
• Drive rigorous metrics to evaluate performance and drive reduction in variability or defects in critical business processes
• Identify Analytics opportunities in processes and create roadmap to transform reactive problem-solving approach to predictive and prescriptive techniques
• Develop thorough understanding on Robotic Process Automation and drive E2E opportunity identification and implementation across processes to deliver transformational efficiency & business outcome lift
• Support transformational initiatives and process improvements through digitization and analytics to get real time insights of process health
• Develop understanding on Cognitive Intelligence (Artificial Intelligence- ML, Neural Networks) and identify opportunities to address problems such as unstructured and non-standard inputs, judgement etc. and deliver business impact through improved scalability, efficiency, quality and reliability.
• Support the short and long term strategic business plans that align resources to meet future customer needs and drive superior operating results
• Deliver quality and lean six sigma projects to support continuous improvement of services consistent with established industry standards, government regulations and customer requirements

Any Graduation

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