Business Transformation and Analytics Analyst

Mastercard India Services Pvt Ltd; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mastercard India Services Pvt Ltd seeks an Analyst, Analytics & Metrics to translate data into insights and drive business transformation across Services. You will partner with business teams, define requirements, and help implement data-driven improvements that optimize processes and performance.

The role emphasizes strong project management, stakeholder handling, and experience with Salesforce and Tableau. 3–4 years’ experience and a relevant degree are expected.

Qualifications

• Experience in driving business transformation / digital transformation for B2B services.
• Experience in business consulting or handling unstructured problems using first principles.
• 3 to 4 years of work experience with an undergraduate or master's degree.
• Strong project management, stakeholder management and communication skills.
• Exposure to B2B sales processes or sales productivity tools (Salesforce) and data visualization (Tableau).

Responsibilities

• Develop a deep understanding of Mastercard Services business environment.
• Collaborate with Services teams and act as an internal consulting partner.
• Identify data-driven solutions to business pain points and opportunities.
• Design new operating models and migration plans for centralized processes.
• Create design documentation: SOPs, system requirements, user journeys, etc.
• Lead disciplined program management and change management for implementations.
• Monitor KPIs and drive continuous efficiency improvements via process and system changes.

Education

Undergraduate or Master's degree

Tools

Salesforce

Tableau

Job description

Analyst, Analytics & Metrics

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Analyst, Analytics & Metrics

Overview of Services Mastercard's professional Services arm is focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; data insights; marketing services; loyalty and analytics platforms; and more. Discover more at www.mastercardservices.com/en.

Insights and Enablement team strives to drives smarter decisions and operational excellence for Services, by leveraging data and technology.

About the Role As a Revenue Assurance and Business Transformation professional, you are expected to:

• Develop a strong understanding of our business environment
• Engage with Services business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
• Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data & technology
• Where appropriate, identify processes that can be Centralized and conceptualize new operating model and migration plan
• Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
• Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
• Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes

All about you

• Experience in driving business transformation / digital transformation preferably for B2B services organizations
• Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
• 3 to 4 years of experience, with an undergraduate or master's degree
• Strong project management, stakeholder management and communication skills
• Exposure to any of these domains is preferred though not essential – B2B Sales processes, Sales productivity tools (e.g. Salesforce); Data visualization and reporting platforms (e.g. Tableau) etc.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.