Analyst, Analytics & Metrics

Mastercard Inc.; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Mastercard Inc. is seeking an Analyst in Analytics & Metrics to partner with Services teams, translate business pain points into data-driven solutions, and drive process improvements. You will work across data insights, marketing services, and analytics platforms to deliver value.

The role focuses on understanding business context, designing SOPs and system requirements, and leading change initiatives with strong stakeholder engagement and project management skills.

Qualifications

• Experience driving business transformation or digital transformation in B2B services.
• Ability to analyze unstructured situations and apply first principles thinking.
• 3–4 years of experience with an undergraduate or master's degree.
• Strong project management and stakeholder management skills with clear communication.
• Exposure to domains like B2B Sales processes, Salesforce or Tableau is preferred.

Responsibilities

• Develop a strong understanding of Mastercard Services’ business environment.
• Engage with Services teams and act as an internal consulting partner to identify pain-points.
• Propose data-driven solutions and leverage data & technology to improve processes.
• Centralize processes when possible and design new operating models and migration plans.
• Create design documentation such as SOPs, system requirements, and journey maps.
• Ensure successful implementation with disciplined program and change management.

Skills

Business transformation

Digital transformation

Consulting

Problem solving

Project management

Stakeholder management

Communication skills

B2B sales exposure

Education

Undergraduate or Master’s degree

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Analytics & Metrics

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Analytics & Metrics

Overview of Services

Mastercard's professional Services arm is focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; data insights; marketing services; loyalty and analytics platforms; and more. Discover more at www.mastercardservices.com/en.

Insights and Enablement team strives to drives smarter decisions and operational excellence for Services, by leveraging data and technology.

About The Role

• Develop a strong understanding of our business environment
• Engage with Services business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
• Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data & technology
• Where appropriate, identify processes that can be Centralized and conceptualize new operating model and migration plan
• Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
• Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
• Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes

All About You

• Experience in driving business transformation / digital transformation preferably for B2B services organizations
• Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
• 3 to 4 years of experience, with an undergraduate or master's degree
• Strong project management, stakeholder management and communication skills
• Exposure to any of these domains is preferred though not essential - B2B Sales processes, Sales productivity tools (e.g. Salesforce); Data visualization and reporting platforms (e.g. Tableau) etc.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.