Analyst, Analytics & Metrics

Mastercard Inc.; Gurgaon; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Mastercard is seeking an Analyst for Analytics & Metrics within the Services organization. The role focuses on leveraging transaction data, analytics, and digital insights to drive value beyond payments and enable smarter decisions across the Services portfolio.

You will partner with Services business teams, map processes, design SOPs and system requirements, and manage projects end-to-end with stakeholders. A background in business consulting and data-driven problem solving is expected.

Qualifications

• Experience in driving business transformation / digital transformation preferably for B2B services organizations.
• Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving.
• 3 to 4 years of experience, with an undergraduate or master's degree.
• Strong project management, stakeholder management and communication skills.
• Exposure to B2B Sales processes, Sales productivity tools (e.g. Salesforce) or Data visualization and reporting platforms (e.g. Tableau) is preferred.

Responsibilities

• Develop a strong understanding of our business environment.
• Engage with Services business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes.
• Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data & technology.
• Where appropriate, identify processes that can be Centralized and conceptualize new operating model and migration plan.
• Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
• Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders.
• Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes.

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Analytics & Metrics Overview of Services Mastercard's professional Services arm is focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; data insights; marketing services; loyalty and analytics platforms; and more. Discover more at www.mastercardservices.com/en. Insights and Enablement team strives to drives smarter decisions and operational excellence for Services, by leveraging data and technology.

About the Role

• Develop a strong understanding of our business environment
• Engage with Services business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
• Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data & technology
• Where appropriate, identify processes that can be Centralized and conceptualize new operating model and migration plan
• Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
• Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
• Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes

All about you

• Experience in driving business transformation / digital transformation preferably for B2B services organizations
• Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
• 3 to 4 years of experience, with an undergraduate or master's degree
• Strong project management, stakeholder management and communication skills
• Exposure to any of these domains is preferred though not essential - B2B Sales processes, Sales productivity tools (e.g. Salesforce); Data visualization and reporting platforms (e.g. Tableau) etc.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.