Business Support Manager - Front Office

HSBC; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

HSBC Bengaluru is seeking an experienced Business Support Manager - Front Office to help drive efficiency, governance and data quality across Markets Management Office processes. You will track controllable costs, collaborate with stakeholders to maintain high data standards, and simplify MSS operations to improve speed and user experience.

You will lead development and maintenance of management information, support risk management, and foster a culture of continuous improvement, collaboration,

Qualifications

• Markets knowledge and product familiarity essential.
• Strong understanding of business risks and client base.
• Ability to identify, manage, and mitigate risk effectively.
• Proven ability to translate business requirements into actionable insights.

Responsibilities

• Track controllable costs and alert COO on trends.
• Collaborate with stakeholders to build governance models.
• Lead simplification and speed improvements in MSS processes.
• Maintain and improve the BMS Service Catalogue and data quality.

Skills

Markets knowledge

Risk management

Stakeholder collaboration

Data analysis

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Support Manager - Front Office

In this role, you will:

• Tracking of controllable costs and notify COO when surge/dips are noticed.
• Collaborate with stakeholders to develop a governance model to ensure these attributes are maintained and validated periodically to maintain high data quality standards.
• Make MSS simpler, better, and faster. Embrace collaboration, trust our colleagues and team with responsibility, decision making and are accountable to each other.
• Create an environment for constant improvement where we continuously upskill, learn & develop, share ideas to streamline, optimise and innovate.
• Focus on simplification and consider the user with the goal to try and make their life easier with the processes and services we deploy.
• Have a safe space to experiment and make mistakes whilst taking the learning onboard. Be prepared, dynamic, responsive and strive to operate with pace.
• Support each other’s careers and look for opportunities to support career development.
• BMS Service Catalogue to be maintained to ensure all services are logged which include those requested.

To be successful, you will:

• Markets and Securities Services business/product knowledge
• Good understanding of business risks, client base and geopolitical environment
• Ability to identify, manage, and mitigate risk effectively.
• Strong ability to quickly understand business requirements and concerns and deliver a quality result to them.
• Lead the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Establish and maintain a robust and efficient control environment across the Markets Management Office. together with early identification and effective resolution or escalation of issues that arise.
• Focuses on driving results, even under pressure, through personal drive and perseverance and by encouraging collaboration, creating clarity and building stakeholder commitment.
• Develops the infrastructure and capabilities needed to enable operational effectiveness and the delivery of the desired results and ensures that decision making is delegated to the most appropriate people.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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