Business Process Reengineering Analyst

Citigroup Inc.; Chennai District; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Citigroup Inc. in Chennai is seeking a seasoned Business Process Reengineering Analyst to drive process improvements across programs.

The role combines deep domain knowledge with strong analytical and leadership skills to coordinate multiple projects and align business needs with technology outcomes. You will mentor teams, collaborate with stakeholders, and ensure timely delivery of high-impact initiatives, including governance, risk controls, and data-driven decision making.

Qualifications

• 10+ years of experience in project management or transformation projects.
• Proficiency with Tableau and Xceptor.
• Experience in operations, governance, risk and controls.
• Strong business analysis and stakeholder management with SME experience.
• Hands-on with JIRA, Confluence, Visio, Figma/Sketch, SQL, and PPM tools.
• Proven leadership in project delivery and people management.
• Domain knowledge of Core Operations and Transaction Banking.
• Willing to work in US shift timings.

Responsibilities

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
• Finalizes the project plan with stakeholders and track closely for successful project delivery.
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Prioritizes requirements and create conceptual prototypes and mock-ups.
• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
• Masters strategic business process modeling, traceability and quality management techniques.
• Applies best practices for effective communication and problem-solving.
• Successfully compete for the most sought-after business analyst jobs.
• Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
• Understand the bank environment and compliance and regulatory requirements.
• Work with regional and global team and implement the best standards across teams.
• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills

Project Management

Transformation Projects

Tableau

Xceptor

Operations

Process Improvement

Governance

Risk & Controls

Business Analysis

Stakeholder Management

SME Experience

JIRA

Confluence

Visio

Figma

Sketch

SQL

PPM Tools

Project Delivery

People Management

Core Operations

Transaction Banking

US Shift Timings

Tools

Tableau

JIRA

Confluence

Visio

Figma

Sketch

SQL

PPM tools

Job description

The Business Process Reengineering Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
• Finalizes the project plan with stakeholders and track closely for successful project delivery.
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Prioritizes requirements and create conceptual prototypes and mock-ups.
• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
• Masters strategic business process modeling, traceability and quality management techniques.
• Applies best practices for effective communication and problem-solving.
• Successfully compete for the most sought-after business analyst jobs.
• Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
• Understand the bank environment and compliance and regulatory requirements.
• Work with regional and global team and implement the best standards across teams.
• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills Required

• Someone who has 10 + years' experience, including Project Management or worked on transformation projects
• Strong analytical expertise in Tableau and Xceptor.
• Experience in Operations, Process Improvement, Governance, Risk & Controls.
• Strong Business Analysis, Stakeholder Management, and SME experience.
• Hands-on with JIRA, Confluence, Visio, Figma/Sketch, SQL, and PPM tools.
• Proven leadership in project delivery and people management.
• Domain knowledge of Core Operations and Transaction Banking.
• Flexible to work in US Shift Timings.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Business Analysis, Business Analytics, Business Process Re-Engineering (BPR), Cross-Functional Project Management, Operations Analysis, Process Optimization, Stakeholder Management, Tableau (Software), Transformation Projects.

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