Business Analytics Analyst

Citi; Haryana; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Citi is seeking a Business Analytics Analyst to monitor, analyze, and evaluate processes and data, identifying policy gaps and formulating recommendations. The role involves translating data into actionable insights and collaborating with stakeholders to drive business performance.

Responsibilities include data gathering, trend analysis, and developing decision strategies while ensuring compliance with regulatory requirements such as KYC and AML.

Qualifications

• Experience in statistical analysis, data mining, and process re-engineering (Lean, Six Sigma).
• Proficiency in data visualization tools (Tableau, QlikView) to identify trends and present findings.
• Automation tools (SAS, PySpark) and programming languages (Python, SQL) for automated solutions.
• Strong understanding of business operations and financial metrics; translate data insights into actionable recommendations.

Responsibilities

• Gathers operational data from cross-functional stakeholders to examine past performance.
• Identifies data patterns and trends and provides insights to enhance decision making.
• Recommends actions for future developments and strategic opportunities, and improves policies.
• May perform exploratory data analysis, confirmatory data analysis, and qualitative analysis.
• Translate data into customer insights to drive targeting and communicate findings to senior leaders.
• Continuously improve processes by evaluating new data sources, tools, and capabilities.
• Work with internal and external partners to build and implement decision strategies.
• Assess risk in business decisions, ensuring compliance with laws and Citi policies; escalate control issues as needed.

Skills

Data analysis

Process improvement

Automation & programming

Business acumen & communication

Customer focus & problem-solving

Domain expertise (Finance/Banking)

Education

Bachelor's degree

Tools

Tableau

QlikView

SAS

PySpark

Python

SQL

Job description

The Business Analytics Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Gathers operational data from various cross functional stakeholders to examine past business performance
• Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
• Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies
• May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
• Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• s a successful candidate, you’d ideally have the following skills and exposure:
  • Data Analysis & Process Improvement:Expertise in statistical analysis, data mining, process mapping, and process re-engineering (Lean, Six Sigma). Proficiency in using data visualization tools (e.g., Tableau, QlikView) to identify trends and present findings.
  • Automation & Programming:Experience with automation tools (e.g., SAS, PySpark) and programming languages (e.g., Python, SQL) to develop and implement automated solutions for operational processes.
  • Business Acumen & Communication:Strong understanding of business operations and financial metrics. Ability to translate data insights into actionable recommendations and communicate effectively with stakeholders.
  • Customer Focus & Problem-Solving:Demonstrated ability to analyze customer feedback (complaints, sentiment), identify pain points, and develop solutions to improve customer experience. Strong analytical and problem-solving skills to address operational challenges.
  • Domain Expertise (Finance/Banking):Knowledge of financial services operations, regulatory requirements (e.g., KYC, AML), and industry best practices is highly beneficial.

Education

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Decision Management

Job Family

Business Analysis

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Equal Opportunity Employment

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