Business Operations Specialist

Gartner; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Gartner is seeking a capable professional to oversee legal operations, including billing, invoicing, eDiscovery, and request triage. The role requires coordinating with Procurement, Finance, and IT to ensure efficient workflows and timely inquiries resolution.

You will build relationships with outside counsel and vendors, manage onboarding, and document processes to improve compliance and operational excellence. Strong communication and process-improvement mindset are essential.

Qualifications

• Experience in legal operations or compliance with process management.
• Proficiency with legal billing systems and eDiscovery tools.
• Ability to document and communicate processes clearly.
• Strong written and verbal communication skills.

Responsibilities

• Oversee daily billing, invoicing, eDiscovery, triage, and broader legal support.
• Act as liaison between L&C and cross-functional partners including Procurement, Finance, and IT.
• Build and maintain relationships with Outside Counsel partners and other legal vendors.
• Execute eDiscovery requests and ensure documentation, confidentiality, and compliance.

Skills

Strong communicator

Process management

Learning agility

Cross-functional collaboration

Tools

Legal billing systems

eDiscovery tools

Spend management platforms

Job description

Responsibilities

• Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries
• Manage legal billing operations, including invoices and vendor onboarding; Act as a liaison between L&C and cross-functional partners, including Procurement, Finance, and IT
• Build and maintain strong relationships with Outside Counsel partners and other legal vendors; Ensure alignment with preferred vendor guidelines to optimize external spending
• Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements
• Triage and prioritize incoming requests using multiple dashboards and intake queues; Ensure timely resolution and high-quality service to key stakeholders
• Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity
• Create and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools
• Develop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexities
• Support onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning
• Exhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Operations leadership on a consistent basis

Qualification & Experience

• 3-5 years of experience in legal operations, compliance or other roles involving process management and the ability to quickly learn and navigate new systems
• Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred
• Strong communicator with the ability to present complex information clearly in written and verbal form
• Proven ability to identify, implement, and clearly document processes and related improvements