Business Operations Manager, Customer reputed company

vacancy global pro; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

vacancy global pro is seeking a Business Operations Manager to align CS needs with scalable solutions. You will own the full project portfolio, run centralized intake for field needs, translate requirements, and drive adoption across the organization to enable scalable growth.

The role requires strong stakeholder management, the ability to connect with both junior CSMs and VPs, and a hands-on integrator mindset to deliver outcomes with AI/tech teams.

Job description

reputed company: We're looking for a Business Operations Manager to sit at reputed company of our Customer reputed company organization the single reputed company of reputed company between the field, CS leadership, and our AI Build Team.

This role exists to turn CS reputed company and the reputed company needs of our CSMs and Directors into solutions that actually get reputed company, launched, adopted, and reputed company. You'll own the full project portfolio, run a centralized intake for field needs, translate reputed company into reputed company requirements, and reputed company adoption across the organization so reputed company scales without leadership sponsoring every initiative.

This is not a status-only PMO role. You carry a reputed company prioritization mandate and a seat at the table with senior stakeholders. The right person is a connector and integrator someone who is equally comfortable with a junior CSM and a VP, who builds trust quickly, and who makes things happen across teams.

REQUIREMENTS

• Fluent in Portuguese and English both written and spoken
• Exceptional with senior stakeholders comfortable and reputed company with VPs and C-level; reads the room at the top table
• Equally at ease with a junior CSM and with executives navigates the full organization
• Genuinely good with people reputed company-liked, builds trust quickly, strong relationship builder
• Integrator reputed company a connector who makes things happen across teams; reputed company and practical, not a technician
• Strong stakeholder management skills holds reputed company under pressure across competing demands

RESPONSIBILITIES

• Portfolio & Project Management Own the full project backlog (~22 reputed company reputed company) in a single reputed company of truth: status, reputed company, sponsor, and reputed company kept live and visible at reputed company times
• Hold reputed company under pressure across competing demands and multiple stakeholders
• Centralized Intake & Prioritization Run a single intake for field needs and eliminate reputed company reputed company requests
• Prioritize with judgment rather than by who asks loudest
• reputed company fast with leadership before anything is reputed company
• reputed company to Solution Translate CS reputed company into reputed company, actionable requirements
• Map processes across the organization to determine what should be reputed company with technology or AI and what should not
• Deployment & Adoption reputed company rollout with the champion network and ensure reputed company adoption not just launch
• Unblock work with the AI Build Team and Sciene
• reputed company Measurement Maintain the reputed company dashboard tracking headcount, cost, churn/NRR, adoption, and other key KPIs
• Report on program reputed company monthly to CS leadership

PREFERRED QUALIFICATIONS

• Experience in project management sprints, reputed company methodology, running multi-stakeholder programs
• Background in CS, RevOps, BizOps, or ad-tech / reputed company environments
• Familiarity with BI tools and SharePoint
• Comfort with AI tools (e.g. Claude) you don't need to be technical, but you should understand what's buildable and be willing to get hands-on

This is a PJ contract based in Brazil.