Business Operations Manager

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru, India is seeking a Business Operations Manager to drive efficiency, data quality, and team performance across Portfolio Services. You will develop SOPs, map processes, manage data collection, and support continuous improvement under the Business Operations Lead.

The role focuses on establishing a new business line and providing foundational operational support in a professional services environment.

Qualifications

• 5+ years of experience in business operations management.
• Experience in developing SOPs and playbooks and process documentation.
• Understanding of AI and automation tools and processes.
• Familiarity with budget tracking and financial reporting concepts.

Responsibilities

• Develop SOPs and playbooks to ensure consistent operational delivery.
• Map processes and develop documentation for delivery teams.
• Support BCP activities and update operational docs.
• Maintain operational data in systems and dashboards.
• Coordinate recruitment pipeline tracking and onboarding activities.
• Manage Teams and SharePoint documentation and access controls.
• Identify opportunities for AI and automation in operations.
• Contribute to continuous improvement initiatives.

Skills

Business operations

Analytical skills

Playbooks & SOPs

AI & automation

Budget tracking

Power BI

Microsoft 365 (Excel, Office)

SharePoint

Education

Operations management qualification

Six Sigma

Change management

Project management

Tools

Power BI

SharePoint

Teams

Excel

Job description

Job Summary

The Business Operations Manager provides essential operational support to drive efficiency, maintain data quality, and enable team performance across Portfolio Services. This role focuses on executing operational processes, supporting data collection and reporting, assisting with administrative functions, and contributing to continuous improvement initiatives under the guidance of the Business Operations Lead.

This position serves as a foundational support role, ensuring smooth day-to-day operations while developing expertise in business operations, data management, and process optimisation within a professional services environment.

The role will have very strong business operations management with the requirement of establishing a new business line.

Responsibilities

Operational Support Process Execution

• Develop Standard Operating Procedures (SOPs) and playbooks to ensure consistent operational delivery across teams.
• Develop case studies and delivery success documentation.
• Process mapping and development.
• Assist in maintaining and updating operational documentation and process guides.
• Support Business Continuity Planning (BCP) activities and documentation updates.
• Coordinate routine operational tasks and administrative functions across delivery teams.
• Identify and deliver AI and automation processes for operational management.
• Undertake foundational guidance required for developing a new business line.

Data Collection Reporting Support

• Collect, validate, and input operational performance data into business systems and tracking tools.
• Assist in maintaining resource and project tracking databases, ensuring data accuracy and completeness.
• Support preparation of monthly performance reports and executive business reviews.
• Perform quality checks on operational data.

Administrative Financial Support

• Assist with budget tracking and resource allocation monitoring.
• Support recruitment pipeline tracking and candidate coordination activities.
• Maintain filing systems and document repositories for operational records.

Talent Systems Administration

• Update and maintain talent profiles, including skills matrices and certification tracking.
• Coordinate logistics for training sessions, onboarding activities, and enablement programs.
• Manage Teams and SharePoint environments, ensuring proper document organization and access controls.
• Support communication and knowledge sharing initiatives across teams.

Process Improvement Analysis

• Identify opportunities for process optimisation and efficiency improvements.
• Assist in developing and maintaining operational dashboards and reporting tools.
• Support change management activities and implementation of new procedures.
• Participate in continuous improvement initiatives and best practice sharing.

Performance Objectives

• Consistent and standardised delivery processes through effective playbooks and SOPs.
• Effective enablement of teams through structured training, tools, and governance frameworks.
• Accurate and timely execution of operational processes and data management tasks.
• Continuous improvement with AI and automation initiatives.
• Consistent support for reporting activities and administrative functions.
• Proactive identification of process improvement opportunities and operational issues.
• Effective coordination and communication across teams and stakeholders.
• Strong contribution to team enablement and knowledge management initiatives.

Key Skills

• 5+ years of experience in business operations management
• Strong analytical and problem-solving skills with attention to detail
• Experience in developing playbooks, SOPs and process driven documentation
• Understanding of AI and automation tools and processes
• Understanding of budget tracking and financial reporting concepts
• Excellent organisational and time management skills with ability to manage multiple tasks
• Power BI
• Microsoft 365 suite including Excel, PowerPoint, Teams, and SharePoint
• Collaborative mindset with ability to work effectively in cross-functional teams

Education Qualifications

• Qualifications in operations management, six sigma, change management, project management, or related field required.
• Experience with data visualisation tools (e.g. Power BI) preferred but not required.
• Experience with AI and automation tools (Claude) preferred but not required.
• Professional services or consulting experience preferred.

Location

• Bengaluru, Karnataka
• Gurugram, Haryana

Scheduled Weekly Hours

40

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.