Business Head (Facilities Management)

akmv; Pune District; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

akmv in Pune seeks a Business Head to lead Integrated Facility Management Services with 20+ years of experience. You will drive strategy, expand into new markets, and oversee operations and client relationships across multiple locations.

The role requires strong P&L ownership, governance, and stakeholder management to ensure growth and service excellence. A senior leadership posture is essential for success.

Qualifications

• Bachelor's degree in Engineering (preferred).
• MBA or equivalent qualification.
• 20+ years of progressive experience in Integrated Facility Management Services (IFMS).

Responsibilities

• Develop and execute business strategies aligned with the organization's long-term vision and growth objectives.
• Identify, evaluate, and drive expansion into new industry segments and emerging markets.
• Create and implement segment-specific growth plans to accelerate business development.
• Support new client acquisition initiatives and strengthen client retention strategies.
• Build and maintain a strong market presence and industry network.
• Explore international business opportunities and stay abreast of global IFM market trends.
• Collaborate with leadership teams to identify strategic partnerships and growth opportunities.

Skills

Leadership

Strategic Planning

Client Relationship Management

Financial & P&L Acumen

People Management

Operations Management

Growth Strategy

Negotiation

Education

Bachelor's Degree in Engineering

MBA

Job description

Job Description – Business Head (Integrated Facility Management Services) Location: Pune Industry: Integrated Facility Management Services (IFMS) Experience: 20+ Years Reporting To: Promoter(s)

Key Responsibilities

1. Develop and execute business strategies aligned with the organization's long-term vision and growth objectives. Identify, evaluate, and drive expansion into new industry segments and emerging markets. Create and implement segment-specific growth plans to accelerate business development. Support new client acquisition initiatives and strengthen client retention strategies. Build and maintain a strong market presence and industry network. Explore international business opportunities and stay abreast of global IFM market trends. Collaborate with leadership teams to identify strategic partnerships and growth opportunities.
2. Ensure seamless delivery of IFM services across multiple locations nationwide. Establish and maintain high standards of operational efficiency, service quality, and customer satisfaction. Ensure compliance with SOPs, Service Level Agreements (SLAs), statutory regulations, and safety standards. Drive continuous improvement initiatives focused on productivity enhancement and operational optimization. Implement best practices and process improvements to strengthen service delivery capabilities. Monitor operational performance and ensure consistent achievement of client expectations.
3. Own and manage the complete business P&L. Drive revenue growth while maintaining healthy profitability margins. Oversee budgeting, forecasting, billing, cost control, and financial planning processes. Monitor key financial metrics, including profitability, cash flow, and DSO (Days Sales Outstanding). Identify opportunities for cost optimization without compromising service quality. Ensure effective financial governance and risk management practices.
4. Lead, mentor, and inspire a large multi-functional workforce across locations. Manage and oversee operations involving 12,000+ employees. Foster a culture of accountability, performance excellence, and employee engagement. Develop and strengthen second-line leadership capabilities. Drive talent development, succession planning, and retention initiatives. Ensure effective workforce planning and deployment to support business growth.
5. Build and maintain strong relationships with key clients and stakeholders. Act as the senior escalation point for critical operational and service-related issues. Ensure high levels of customer satisfaction through proactive engagement and service excellence. Identify and mitigate operational risks across business functions. Lead strategic discussions with clients to drive long-term partnerships and account growth.
6. Establish robust governance frameworks and operational controls. Review and monitor business performance through MIS reports and management dashboards. Track key business and operational KPIs to ensure achievement of organizational objectives. Collaborate with corporate leadership on policy implementation, strategic initiatives, and process standardization. Ensure compliance with all statutory, regulatory, contractual, and organizational requirements.

Desired Candidate Profile

• Education: Bachelor's Degree in Engineering (preferred). MBA or equivalent qualification.
• Experience: 20+ years of progressive experience in Integrated Facility Management Services (IFMS) industry. Proven track record of leading large-scale, multi-location operations.
• Core Competencies

Core Competencies

• Leadership & Team Management
• Client Relationship Management
• Financial & P&L Acumen
• Strategic Planning
• Crisis & Escalation Handling
• Large Workforce Management