Business Head CRM

HeadSpace HR Pvt. Ltd.; Bengaluru; Hybride; INR 3 500 000 - 7 000 000; Plein temps

Résumé du poste

HeadSpace HR Pvt. Ltd. seeks a leader to head the CRM team, owning client relationships and service delivery across insurance benefits. You will drive renewals, new business revenue, and cross-sell across lines while mentoring CRMs and coordinating with internal teams.

The role requires strong communication, negotiation and presentation skills, with IRDAI license as an advantage. Bengaluru-based opportunity with market leadership in employee benefits.

Qualifications

• Strong experience in Employee Benefits / Insurance Broking / Benefits Consulting.

Responsabilités

• Lead the Client Relationship Management (CRM) team and drive overall client relationship, service delivery and business performance.
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Connaissances

CRM leadership

Team management

Client relationship management

Revenue targets

Negotiation

Communication skills

Cross-selling

Outils

MS Excel

PowerPoint

Description du poste

RM Team Leader / BU Leader Job Posting

• Lead the Client Relationship Management (CRM) team and drive overall client relationship, service delivery and business performance.
• Own renewal and new business revenue targets, with focus on retention, organic growth, cross-sell and business development.
• Manage, mentor and develop a team of Client Relationship Managers (CRMs).
• Drive client engagement across Group Medical, Group Accident, Group Life, Travel/Expatriate and Wellbeing benefits.
• Lead RFPs, market negotiations, benchmarking, claims reviews and benefits consulting to ensure competitive solutions and successful closures.
• Monitor business pipeline, revenue forecasting, income booking and collections and ensure accurate reporting.
• Build and maintain strong relationships with HR, CXO-level client stakeholders and insurers.
• Ensure effective coordination with internal Client Services, Sales, Legal, Compliance and other business teams.
• Drive cross-selling and collaboration across business lines to generate new opportunities.
• Ensure compliance with brokerage, legal, regulatory and documentation requirements.

Key Requirements

• Strong experience in Employee Benefits / Insurance Broking / Benefits Consulting.
• Proven experience in team management, client relationship management, renewals and new business.
• Strong understanding of the Indian Employee Benefits insurance market.
• Excellent communication, presentation and negotiation skills.
• Strong proficiency in MS Excel and PowerPoint.
• Ability to engage with clients and insurers at operational and CXO levels.
• IRDAI / Broker Qualified License is mandatory; relevant insurance qualification is an advantage.
• Broking experience is a must have of atleast 5 years