Business Development Manager

Rivulet IQ; Ahmedabad District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Rivulet IQ, based in Ahmedabad, India, seeks a strategic Client Account Manager to own high-value agency partnerships and drive revenue growth. You will identify AI-driven opportunities, lead cross-functional delivery, and act as the primary contact for agency partners.

This full-time role emphasizes commercial accountability and proactive client advisory. You will collaborate with design, development, QA, and marketing teams, ensuring projects align with goals, timelines, and quality standards

Qualifications

• 5+ years of experience in Account Management or Customer Success in digital agency, SaaS, or consulting environments.
• Proven experience in managing client relationships and driving revenue growth.
• Strong commercial understanding including upsell, retention, and profitability.
• Familiarity with AI tools such as ChatGPT, Claude, Notion AI, or similar platforms.
• Experience working with US-based clients and cross-time-zone communication.
• Understanding of digital platforms such as WordPress, Shopify, and eCommerce ecosystems.
• Experience with project management tools like ClickUp, Asana, or Basecamp.
• Strong communication, problem-solving, and multitasking abilities.

Responsibilities

• Strategic account ownership and managing a portfolio of agency accounts.
• Lead relationships with client stakeholders and drive long-term growth.
• Oversee delivery across design, development, QA, and marketing teams.
• Identify AI-driven automation opportunities and advisory recommendations.
• Coordinate delivery, timelines, and scope with internal teams.
• Lead proposals, pricing discussions, and contract renewals.
• Report performance insights and maintain proactive client communication.

Skills

Account Management

Customer Success

Revenue Growth

US Clients

Communication

AI Tools Awareness

Tools

ClickUp

Asana

Basecamp

Job description

White Label IQ is a US-based agency providing white-label design, development, and digital marketing services to agencies worldwide. We support our partners by acting as a reliable solution provider, enabling them to focus on their clients and business growth.

Rivulet IQ, based in Ahmedabad, India, is the execution and delivery arm of White Label IQ. Our team includes developers, designers, project managers, quality analysts, and marketing professionals who collaborate closely with the US team to deliver high-quality solutions across platforms such as WordPress, Laravel, Shopify, Vue.js, and more.

While White Label IQ leads client communication and strategic direction from the US, Rivulet IQ manages day-to-day execution and delivery. Together, we operate as one cohesive and collaborative team.

Our work is guided by core values—Quality, Transparency, Listening, Communication, Accountability, and Humility.

• Job Title: Client Account Manager
• Job Type: Full-time

About the Role

We are seeking a strategic, commercially driven, and AI-aware Client Account Manager to manage high-value agency partnerships and drive account growth.

This role goes beyond relationship management. You will be responsible for identifying AI and workflow automation opportunities within client accounts and delivering proactive, value-driven recommendations that create measurable impact.

You will act as the primary point of contact for agency partners while collaborating closely with internal delivery teams across design, development, QA, and marketing.

Key Responsibilities

1. Strategic Account Ownership

• Manage a portfolio of agency accounts as the primary strategic partner
• Build strong relationships with client stakeholders and decision-makers
• Develop and execute long-term account growth strategies
• Conduct structured reviews (QBRs) with performance insights and growth plans

2. Project & Delivery Oversight

• Oversee multiple digital projects ensuring alignment with scope, timelines, and quality
• Guide Project Managers and cross-functional teams
• Identify risks and implement mitigation strategies
• Ensure smooth collaboration across teams

3. AI Workflow Identification & Advisory

• Identify workflow inefficiencies and automation opportunities within client operations
• Recommend AI-driven solutions such as automation tools, chatbots, and analytics dashboards
• Stay updated with AI trends and translate them into practical client solutions

4. Delivery Coordination & Execution

• Act as a bridge between client expectations and internal teams
• Ensure projects are delivered on time and within scope
• Maintain clear documentation of scope, timelines, and change requests
• Proactively identify and address delivery gaps

5. Revenue & Account Growth

• Drive upsell, cross-sell, and service expansion opportunities
• Lead proposals, pricing discussions, and contract renewals
• Monitor account profitability and forecasting
• Maintain visibility on account revenue and risk

6. Client Communication & Reporting

• Maintain proactive and structured communication with clients
• Present performance insights, strategies, and recommendations
• Use AI tools to improve reporting, documentation, and efficiency
• Ensure all communication is professional and business-focused

7. Who This Role Is NOT For

• You have managed accounts but have not owned commercial outcomes such as upsell, renewal, and revenue targets.
• You are looking for a coordination or support role — this is a full account ownership position with commercial accountability.
• You have not worked with US-based clients or managed cross-timezone communication at a professional level.

You approach account management reactively — our partners expect proactive insights and initiatives, not just responses.

Desired Skills & Experience

• 5+ years of experience in Account Management or Customer Success in digital agency, SaaS, or consulting environments
• Proven experience in managing client relationships and driving revenue growth
• Strong commercial understanding including upsell, retention, and profitability
• Familiarity with AI tools such as ChatGPT, Claude, Notion AI, or similar platforms
• Experience working with US-based clients and cross-time-zone communication
• Understanding of digital platforms such as WordPress, Shopify, and eCommerce ecosystems
• Experience with project management tools like ClickUp, Asana, or Basecamp
• Strong communication, problem-solving, and multitasking abilities

Nice to Have

• Experience in white-label agency or partner-driven environments
• Exposure to automation tools such as Zapier, Make, or n8n
• Experience with long-term client accounts or enterprise projects
• Understanding of AI workflows, automation, and analytics dashboards
• Knowledge of digital marketing KPIs and performance reporting