Client Servicing Manager | Website Development

MagicWorks; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

MagicWorks is seeking a Client Servicing Manager for Web Development Services in Pune to own the full client lifecycle. You will be the first contact, author of proposals, and the single point of contact through delivery to go-live.

This consultative role demands experience in managing pipelines, crafting closed proposals, and shepherding builds to launch with trusted clients.

Qualifications

• Owned a website project from first call to go-live in an agency or studio.

Responsibilities

• Lead discovery conversations with prospects to understand business and digital presence.

Skills

Website project ownership

Understanding Next.js & headless CMS

Proposal writing & pricing

Discovery & listening

Developer briefing & milestones

English communication

CRM hygiene & pipeline

Client ownership (multi-month)

Tools

Headless CMS platforms (Sanity, Payload, Strapi)

Job description

About MagicWorks

MagicWorks IT Solutions Pvt. Ltd. is a Pune-based AI-first digital marketing agency that turns traffic, leads, and operations into predictable revenue. With 17+ years of experience, a team of 30+ experts, and a 98% client satisfaction rate, we help businesses across Education, Manufacturing, Real Estate, Travel, Hospitality, and more achieve measurable growth.

Job Summary

We are hiring a Client Servicing Manager For Web Development Services to own the full client lifecycle for our AI-native website engagements. You are the first conversation a prospect has with MagicWorks, the author of the proposal they say yes to, the brief our development team builds against, and the single point of contact through delivery to go-live. This is a consultative sales role with end-to-end client ownership, not a handover-after-signing role. You will work closely with our AI-native development team and the founder, but the client relationship is yours from start to finish. This is not an entry-level role. We want someone who has carried a project pipeline, written proposals that closed, and shepherded a build to launch with a client who trusted them.

Key Responsibilities-

Discovery and Requirement Understanding

Lead first conversations with prospects (founders, marketing heads, product heads) to understand their business, their current digital presence, and what a new website needs to do for the business

Run structured discovery sessions covering objectives, audience, content scope, AI feature opportunities, integration requirements, and constraints

Document findings into a written brief that captures the project goal, not just a feature list

Solutioning and Proposal

Translate the discovery brief into a proposed solution: site architecture, AI feature set (chat agents, intelligent search, personalisation, conversational lead capture), CMS choice, integrations, and stack recommendation

Develop detailed proposals covering scope, deliverables, timelines, pricing, and assumptions. Make the trade-offs explicit so the client can decide informedly

Defend the proposal in client meetings. Handle objections with specificity, not platitudes

Closure and Project Kickoff

Negotiate scope and commercials. Close projects against quarterly revenue targets

Hand a fully briefed project to the development team: scope locked, content responsibilities clear, milestones agreed, payment schedule signed

Set up the client for delivery with a structured kickoff meeting that confirms shared understanding across MagicWorks and the client team

Single Point of Contact through Delivery

Stay the client's only point of contact from kickoff through go-live, typically 8 to 16 weeks

Run weekly status updates with the client. Translate development progress into language the client cares about. Surface risks early

Coordinate internally with developers, designers, content writers, and QA to keep the project on track

Manage scope-change conversations professionally. Variations are documented, priced, and approved before work begins

Go-live and Handover

Lead the go-live checklist with the development team and client (DNS, analytics, SSL, content sign-off, training session)

Hand off to the AMC team with a clean transition document. Identify natural cross-sell into Pillar 01 (Digital Marketing) where the client's growth would benefit from a follow-on retainer

Pipeline and Reporting

Build and maintain a working pipeline of qualified website opportunities through inbound leads, referrals, networking, and account expansion

Log all pipeline activity, proposals, and client communication in the CRM

Report weekly on pipeline value, proposals sent, conversion rate, projects closed, and delivery health of active engagements

Required Skills

• Demonstrated experience owning a website project from first call to go-live in an agency or studio environment
• Solid working understanding of modern web stacks: what Next.js, headless CMS, and API-driven architecture mean and why they matter to a buyer
• Ability to write a proposal that a client can act on: clear scope, honest pricing, sensible timeline, explicit assumptions
• Strong discovery and listening skills. You ask the next question; you do not pitch on top of a half-heard brief
• Confidence briefing a development team and holding them to a milestone
• Excellent written and spoken English. Comfort presenting to founders and senior client-side stakeholders
• Pipeline discipline and CRM hygiene
• Temperament for client ownership over multi-month engagements without escalating routine issues

Preferred Skills

• Working familiarity with AI-native website features: chat agents, retrieval-augmented search, content personalisation, conversational lead capture
• Exposure to headless CMS platforms (Sanity, Payload, Strapi, or comparable)
• Prior experience selling or scoping work in our priority industries: Education, Real Estate, or Manufacturing
• Experience with proposal tools, scoping calculators, or pricing frameworks
• A network of decision-makers (founders, marketing heads, product heads) you can credibly open conversations with

This role is not for candidates exploring a move into client-facing work, those who want to specialise in sales without delivery ownership, or those who want project management without revenue accountability. We need both, in one person, for the full lifecycle. Tell us about a recent website project you owned end to end. Immediate joiners are a plus.