Business Development Executive (Sales)

Vianam Healthtech; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

HexaHealth in Gurugram is seeking an Executive - Patient Care Specialist to engage with patients, counsel them through their surgical journey, and connect them with the right doctors and hospitals. You will advise on HexaHealth services, understand needs, and coordinate consultations to ensure a smooth patient experience.

The role emphasizes end-to-end case management and a focus on revenue generation, with a 6-day work week and rotational shifts.

Qualifications

• Graduate degree in any discipline.
• 1–5 years of experience in patient care or related field.
• Excellent communication and interpersonal skills.

Responsibilities

• Engage with patients at first contact to build trust and clarify needs.
• Assess medical needs and preferences to tailor HexaHealth support.
• Guide patients to suitable doctors/hospitals and arrange consultations.
• Coordinate patient journey from consultation to surgery with updates.
• Drive conversions by effectively closing cases and contributing to revenue.

Skills

Strong communication

Empathy

Problem solving

Coordination

Time management

Lead conversion

Education

Any Graduate

Job description

Job Title: Executive - Patient Care Specialist
Location: Sector - 14, Gurugram
Experience: 1-5 Years
Working Days: 6
Shift & Week-off: Rotational
Qualifications: Any Graduate

Position Overview:

At HexaHealth, we are hiring an Executive - Patient Care Specialist who will connect with patients, counsel them, and guide them throughout their surgical journey. The role involves advising patients about HexaHealth services, understanding their needs, coordinating consultations with the right doctors and hospitals, and directly contributing to revenue generation.

Key Responsibilities:

• Patient Engagement: Connect with patients at the first point of contact to build trust, understand their concerns, and establish clear communication.
• Medical & Service Assessment: Analyze the patient's medical condition, preferences, and background to determine how HexaHealth can best support them.
• Treatment & Hospital Guidance: Recommend the most suitable doctors and hospitals, and arrange consultations based on the patient's specific needs.
• End-to-End Case Management: Coordinate the complete patient journey from consultation to surgery ensuring timely updates and continuous support.
• Business & Revenue Impact: Drive conversions by effectively closing patient cases and contributing directly to revenue and organizational growth.

Skills we seek:

• Strong communication and interpersonal skills to engage and counsel patients effectively.
• Patient-first mindset with empathy to handle sensitive situations.
• Quick problem-solving skills to address patient concerns and provide suitable solutions.
• Good coordination and time-management skills to manage multiple cases efficiently.
• Result-driven attitude with the ability to convert leads into successful outcomes.

About Hexa Health:

At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.

Website Link: https://www.hexahealth.com/
LinkedIn Link: https://www.linkedin.com/company/hexahealth/
Careers Page Link: https://www.hexahealth.com/careers