Business Development Executive (Cross Border) - Mumbai

Delhivery; Mumbai; On-site; INR 700,000 - 1,300,000; Full time

Job summary

Delhivery is seeking a high-impact Frontline Sales professional to lead growth and lifecycle management of our Cross-Border Air Freight vertical. You will drive new client acquisition, account expansion, and revenue optimization for international air express solutions across ecommerce, SMEs, and large exporters/importers.

You will identify and onboard customers, build a robust pipeline, negotiate rates, and coordinate with operations and pricing teams to ensure smooth onboarding and service

Qualifications

• 2–6 years frontline/field sales experience in logistics or related sectors.
• Graduate degree or equivalent.
• Willingness to travel within territory and drive field activities.

Responsibilities

• Identify, prospect, and onboard new customers for Cross Border Air Freight services.
• Achieve monthly/quarterly volume and revenue targets for international air shipments.
• Build a strong sales pipeline through cold calling, field visits, referrals, and market mapping.
• Understand customer shipping needs and pitch the right service solutions.
• Coordinate with operations, customer service, and pricing teams for onboarding and delivery.
• Negotiate rates and contracts within approved guidelines.
• Track competitor activity and market trends in cross-border logistics.
• Maintain records of leads, meetings, and conversions in CRM.
• Ensure high customer satisfaction and retention through account reviews.
• Resolve escalations related to billing, documentation, or service delays with internal teams.

Skills

Communication

Interpersonal skills

B2B/B2C sales

Logistics sales

Negotiation

CRM proficiency

Travel willingness

Education

Any Graduate

Tools

MS Office

CRM systems

Job description

About the Role:

We are seeking a high-impact Frontline Sales professional to spearhead the growth and lifecycle management of our Cross-Border Air Freight vertical. In this capacity, you will be responsible for new client acquisition, account expansion, and revenue optimization for international air express solutions, catering to a diverse portfolio of e-commerce merchants, SMEs, and large-scale enterprise exporters and importers.

What Youll Do:

• Identify, prospect, and onboard new customers for Cross Border Air Freight services within an assigned territory
• Achieve monthly/quarterly volume and revenue targets for international air shipments
• Build and manage a strong sales pipeline through cold calling, field visits, referrals, and market mapping
• Understand customer shipping needs (destination countries, volumes, product categories) and pitch the right service solutions
• Coordinate with operations, customer service, and pricing teams to ensure smooth onboarding and service delivery
• Negotiate rates and contracts within approved pricing guidelines
• Track competitor activity, pricing, and market trends in the cross-border logistics space
• Maintain accurate records of leads, meetings, and conversions in CRM
• Ensure high customer satisfaction and retention through regular account reviews
• Resolve escalations related to billing, documentation, or service delays in coordination with internal teams

Required Skills:

• Strong communication and interpersonal skills
• Proven track record in B2B/B2C field sales, preferably in logistics, courier, freight forwarding, or export-import services
• Basic understanding of international shipping/customs documentation is a plus
• Target-driven mindset with strong negotiation skills
• Ability to work independently and manage a territory
• Proficiency in MS Office/CRM tools
• Willingness to travel extensively within the assigned area

Eligibility:

• Experience: 2-6 years in frontline/field sales (logistics, courier, freight, export-import, or related industries preferred)
• Education: Any Graduate
• Other: Two-wheeler with valid driving license preferred (this is a field-intensive role)