Business Development (Air Express)- Associate/ Sr Associate

Delhivery; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Delhivery is seeking a high-impact Business Development professional to drive new client acquisition, account growth, and revenue for its Cross-Border Air Express business.

You will target e-commerce, SMEs, and enterprise customers, understanding their international shipping needs and offering the right air express solutions. The role requires strong communication, negotiation, and CRM skills, with willingness to travel across the assigned territory.

Qualifications

• Mandatory experience in Air Express / International Courier / Cross-Border Logistics sales.
• Proven experience in B2B/B2C field sales and business development.
• Experience in acquiring new customers and managing existing accounts.
• Strong understanding of international shipping and cross-border logistics.
• Knowledge of customs and international shipping documentation will be an added advantage.
• Strong communication, negotiation, and relationship management skills.
• Target-oriented approach with strong business development skills.
• Ability to independently manage a territory and build a sales pipeline.
• Proficiency in MS Office and CRM tools.
• Willingness to travel extensively within the assigned territory.

Responsibilities

• Identify, prospect, and onboard new customers for Cross-Border Air Express services.
• Drive monthly and quarterly shipment volume and revenue targets.
• Build and manage the sales pipeline through cold calling, field visits, referrals, and market mapping.
• Understand customer requirements including destination countries, shipment volumes, product categories, and shipping frequency.
• Pitch suitable international air express and cross-border logistics solutions.
• Develop and maintain strong relationships with customers and drive account growth.
• Identify opportunities for upselling, cross-selling, and revenue expansion.
• Coordinate with Operations, Customer Service, Pricing, and other internal teams for smooth customer onboarding and service delivery.
• Negotiate commercial terms and rates within approved pricing guidelines.
• Track competitor pricing, market trends, and business opportunities in the international logistics space.
• Maintain accurate records of leads, meetings, opportunities, and conversions in CRM.
• Conduct regular account reviews to drive customer satisfaction and retention.
• Coordinate with internal teams to resolve billing, documentation, and service-related escalations.

Skills

Air Express sales

B2B/B2C sales

Territory management

CRM

Negotiation

Communication

Tools

MS Office

CRM tools

Job description

About the Role

We are looking for a high-impact Business Development professional to drive new client acquisition, account growth, and revenue generation for our Cross-Border Air Express business.

The role will involve acquiring and managing customers across e-commerce, SMEs, and enterprise segments, understanding their international shipping requirements, and offering the right air express solutions.

Key Responsibilities

• Identify, prospect, and onboard new customers for Cross-Border Air Express services.
• Drive monthly and quarterly shipment volume and revenue targets.
• Build and manage the sales pipeline through cold calling, field visits, referrals, and market mapping.
• Understand customer requirements including destination countries, shipment volumes, product categories, and shipping frequency.
• Pitch suitable international air express and cross-border logistics solutions.
• Develop and maintain strong relationships with customers and drive account growth.
• Identify opportunities for upselling, cross-selling, and revenue expansion.
• Coordinate with Operations, Customer Service, Pricing, and other internal teams for smooth customer onboarding and service delivery.
• Negotiate commercial terms and rates within approved pricing guidelines.
• Track competitor pricing, market trends, and business opportunities in the international logistics space.
• Maintain accurate records of leads, meetings, opportunities, and conversions in CRM.
• Conduct regular account reviews to drive customer satisfaction and retention.
• Coordinate with internal teams to resolve billing, documentation, and service-related escalations.

Required Skills

• Mandatory experience in Air Express / International Courier / Cross-Border Logistics sales.
• Proven experience in B2B/B2C field sales and business development.
• Experience in acquiring new customers and managing existing accounts.
• Strong understanding of international shipping and cross-border logistics.
• Knowledge of customs and international shipping documentation will be an added advantage.
• Strong communication, negotiation, and relationship management skills.
• Target-oriented approach with strong business development skills.
• Ability to independently manage a territory and build a sales pipeline.
• Proficiency in MS Office and CRM tools.
• Willingness to travel extensively within the assigned territory.