Business Development & Client Relationship Manager

LegalSwan Advisory Pvt. Ltd.; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

LegalSwan Advisory Pvt. Ltd. is seeking a Business Development & Client Relationship Manager to expand its reach for POSH at Work services across India.

The role blends sales acumen with relationship management to drive growth and client partnerships in corporate, educational, and institutional sectors. The ideal candidate will have 3–4 years of BD or client servicing experience, strong networking skills, and the ability to explain compliance-based services to diverse stakeholders.

Qualifications

• 3–4 years of proven experience in business development, sales, or client servicing (HR, legal, compliance, or consulting preferred).
• Excellent communication, presentation, and interpersonal skills.
• Proactive, self-motivated, and results-oriented mindset.
• Ability to understand compliance-based services and explain them to varied stakeholders.
• Self-driven, target-oriented, and comfortable working in a fast-paced environment.
• Experience with CRM tools and Google Workspace.
• Bachelor's or Master’s degree in Business, Marketing, Law, or a related field.
• Strong networking and relationship-building abilities.

Responsibilities

• Create and execute strategic business development plans to achieve revenue growth.
• Identify and pursue new business opportunities across corporate, educational, and institutional sectors.
• Build and manage a pipeline of prospective clients, including law firms, HR consultancies, and companies seeking compliance support.
• Develop and execute outreach strategies, proposals, and pitch presentations.
• Track industry trends and identify areas for service expansion (e.g., POSH, mental health, DEI).
• Gain a comprehensive understanding of our services and unique value proposition.
• Develop innovative strategies to increase our visibility and expand its client base.
• Track, measure, and report business development performance, identifying areas for improvement.

Skills

Strategic BD

Relationship management

Communication & presentation

Networking

Market analysis

Proposal & RFPs

Education

Bachelor's or Master’s in Business, Marketing, Law

Tools

CRM tools

Google Workspace

Job description

Business Development & Client Relationship Manager

Harassment, Discrimination andBullying are pervasive issues that affect individuals across the World invarious settings be it schools, workplaces, homes, public spaces or onlineplatforms. Our aim is to provide 360 degree solutions againstBullying,Harassment & Discriminationand promote Diversity, Equity,Inclusion & Belonging .

POSH at Workis a brand of The Legal Swan and is a leading consultancy dedicated to buildingrespectful, safe, and inclusive workplaces in line with the Sexual Harassmentof Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 –commonly known as the POSH Act. We support over 200 organizations across Indiawith end-to-end compliance services including:

• External Member services for InternalCommittees (IC)
• Investigation support and legal advisoryin sexual harassment complaints
• Training & sensitization programsfor employees, managers, and IC members
• E-learning tools and technologysolutions to drive awareness and reporting
• Policy development, compliance audits,and implementation frameworks
  

Ourmultidisciplinary team of lawyers, psychologists, trainers, and complianceprofessionals brings both legal rigour and a trauma-informed approach to ourwork. Each year, we handle over 100 complaints and conduct 200+ trainingprograms across sectors.

We are looking for a strategicand dynamic Business Development & Client Relationship Manager to expandour reach, strengthen our client partnerships, and help take POSH at Work intoits next phase of growth and drive growth and enhance the Company’s marketpresence. This role blends sales acumen with relationship management, requiringsomeone who understands our core mission and can communicate it effectively toclients and partners. The ideal candidate will have a strong understanding ofour services, excellent networking skills, and the ability to identify newbusiness opportunities.

Key Responsibilities

Business Development

• Create and execute strategic businessdevelopment plans to achieve revenue growth.
• Identify and pursue new businessopportunities across corporate, educational, and institutional sectors
• Build and manage a pipeline ofprospective clients, including law firms, HR consultancies, and companiesseeking compliance support
• Develop and execute outreach strategies,proposals, and pitch presentations
• Track industry trends and identify areasfor service expansion (e.g., POCSO, mental health, DEI)
• Gain a comprehensive understanding ofour services and unique value proposition.
• Develop innovative strategies toincrease our visibility and expand its client base.
• Track, measure, and report businessdevelopment performance, identifying areas for improvement.

Client Relationship Management

• Act as a key point of contact forexisting clients, ensuring high client satisfaction and retention
• Schedule and coordinate servicedelivery—trainings, investigations, IC memberships—with internal teams
• Manage renewals, feedback, and upsellingopportunities with sensitivity and professionalism
• Troubleshoot client issues, ensuringtimely resolution and quality service delivery
• Coordinate with legal, training,psychology, and tech teams to ensure seamless delivery
• Maintain CRM systems and track clientinteractions, conversions, and follow-ups
• Provide regular reports and insights toleadership on sales, client feedback, and growth opportunities
  

Qualifications & Skills

• 3–4 years of proven experience inbusiness development, sales, or client servicing (experience in HR, legal,compliance, or consulting preferred)
  
• Excellent communication, presentation,and interpersonal skills
• Proactive, self-motivated, andresults-oriented mindset.
  
• Ability to understand compliance-basedservices and explain them to varied stakeholders
• Self-driven, target-oriented, andcomfortable working in a fast-paced environment
• Experience with CRM tools and GoogleWorkspace
  
• Bachelor's or Master’s degree inBusiness, Marketing, Law, or a related field.
• Strong communication, negotiation, andpresentation skills.
• Ability to analyze market trends andformulate data-driven business strategies.
• Experience in preparing businessproposals, RFPs, and RFQs.
• Strong networking andrelationship-building abilities.
  

Nice to Have

• Prior exposure to POSH law, workplacecompliance, or DEI-related work
• Experience working with seniorleadership in client organizations
  
• Legal or HR background (educational orprofessional)
  

Why Join Us?

• Be part of a mission-driven organizationthat’s shaping safe, inclusive workplaces and get the opportunity tocontribute to the Company’s strategic growth.
• Collaborate with a dynamic team who are expertsin law, psychology, and tech.
• Career growth and professionaldevelopment opportunities
  
• Work in a flexible, supportive, andimpact-oriented environment
• Competitive compensation andperformance-based incentives.
  

If you have a strategic mindset,strong relationship-building skills, and a genuine passion for driving businessgrowth, we invite you to explore this opportunity with us!