Business Delivery Executive

Livekeeping (An IndiaMART Company); Dadri; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Growth opportunities

Learning opportunities

CRM exposure

Collaborative environment

Performance-based growth

Job summary

Livekeeping (An IndiaMART Company) is seeking a Customer Support Executive who is customer-focused, proactive, and communicates clearly to resolve product queries and onboarding needs.

You will assist customers, guide them on platform usage, handle inquiries via calls and emails, maintain relationships, and coordinate with internal teams to ensure timely resolutions and high service quality. You will also document interactions and inform customers about updates and available solutions.

Qualifications

• Graduation in any discipline.
• Customer-focused mindset with strong problem-solving ability.
• Ability to manage follow-ups and maintain customer relationships.
• Basic understanding of CRM tools and customer handling processes.
• Good verbal and strong email communication.
• Good understanding of MS Excel.
• Minimum 60% in both 10th and 12th standard.

Responsibilities

• Connect with customers to understand requirements and provide guidance regarding the product and services.
• Assist customers during onboarding and ensure smooth product setup and usage.
• Handle customer queries and concerns through calls, emails, or other communication channels.
• Regularly follow up with existing customers to ensure satisfaction and address any issues.
• Guide customers on product features and help them utilize the platform effectively.
• Maintain strong relationships with customers to ensure long-term engagement.
• Coordinate with internal teams to resolve customer issues in a timely manner.
• Keep track of customer interactions, feedback, and service requests.
• Inform customers about relevant product updates, benefits, and available solutions.
• Ensure timely completion of customer requests and maintain service quality standards.

Skills

Customer-focused mindset

Problem-solving ability

Follow-ups & relationship management

Verbal communication

Email communication

CRM usage awareness

Education

Graduation in any discipline

Tools

CRM tools

MS Excel

Job description

We are looking for a Customer Support Executive who is customer-focused, proactive, and has strong communication and problem-solving skills. The role involves assisting customers with product-related queries, supporting onboarding, maintaining customer relationships, and coordinating with internal teams to ensure timely resolution of issues.

Key Responsibilities

• Connect with customers to understand their requirements and provide appropriate guidance regarding the product and services.
• Assist customers during onboarding and ensure smooth product setup and usage.
• Handle customer queries and concerns through calls, emails, or other communication channels.
• Regularly follow up with existing customers to ensure satisfaction and address any issues.
• Guide customers on product features and help them utilize the platform effectively.
• Maintain strong relationships with customers to ensure long-term engagement.
• Coordinate with internal teams to resolve customer issues in a timely manner.
• Keep track of customer interactions, feedback, and service requests.
• Inform customers about relevant product updates, benefits, and available solutions.
• Ensure timely completion of customer requests and maintain service quality standards.

Eligibility & Requirements

• Graduation in any discipline.
• Customer-focused mindset with strong problem-solving ability.
• Ability to manage follow-ups and maintain customer relationships.
• Basic understanding of CRM tools and customer handling processes.
• Good verbal and strong email communication.
• Good understanding of MS Excel.
• Minimum 60% in both 10th and 12th standard.

What We Offer

• Opportunity to work with a growing technology company.
• Learning and development opportunities.
• Exposure to customer handling, product support, and CRM processes.
• Collaborative and professional work environment.
• Career growth opportunities based on performance.