Business Change Management Specialist

BT Group; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

BT Group is seeking a Business Change Professional to drive data-driven, agile transformation at scale across Corporate Units. The role focuses on delivering brilliant digital colleague experiences and guiding change management with senior stakeholders.

The successful candidate will bring deep knowledge of Financial Services, be an SME in change management, and lead learning interventions, communications, and change networks to ensure adoption and lasting impact.

Qualifications

• Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy.
• Human centred transformation, agile change management and business readiness: guidance in transformation space and learning solutions.
• Strong project management expertise to drive change plans from initation through to completion.
• Problem solving in collaborative environments to handle ambiguity and complexity.
• Storytelling with data to build the case for change and inform stakeholders.
• Engagement/Stakeholder Management to influence senior groups and partners.
• Creation of ways of working, tools & systems, and culture change initiatives across IT and BT partners.
• Learning and Skills development: define learning needs and collaborate with L&D.
• User focus: identify user needs and translate into change initiatives.

Responsibilities

• Provide change management and adoption services across high-profile transformational projects within Corporate Units.
• Design next-gen behavioural change strategies including data-driven insights, L&D, communications, cultural benefits, change networks and stakeholder management.
• Drive agile delivery programmes within tribe structures to address change, operational and organisational factors for sustainable adoption.
• Create, monitor and drive core change KPIs to ensure change sticks.
• Provide overarching change support across the portfolio and mentor others in transformation strategies.
• Identify risks and dependencies across Corporate Units Digital and related programmes, driving resolutions.
• Influence a wide range of stakeholders including service providers, vendors, contractors and onshore/offshore teams.

Job description

Business Change Professional Recruiter: Mounika Nagabhiru Hiring Manager: Liz Hubbard Career Grade: E Internal Closing Date: 29-July-2026 About the role This role centres around creating brilliant and personal digital colleague experiences. A successful candidate will need to be skilled in driving data driven, agile transformational change at a large scale, including providing engaging next generation communication and engagement. Applicants for this role should have knowledge of Financial Servies, can help programmes autonomously and be an experienced SME in Change Management. If youre great at delivering change, at helping others as they deliver change as well as holding people to account through providing helpful assurance, then you will be a great fit for this team. Youll need to be enthusiastic, creative and resilient, and able to work well in a collaborative and complex environment. In return, youll have the opportunity to be at the heart of a ground-breaking transformation that relishes brilliant sponsorship and is focussed on making a fantastic difference.

What youll be doing

• Providing change management and adoption services across high profile transformational projects within Corporate Units
• Design next gen behavioural change strategies which are inclusive of data driven insights, L&D, communications, cultural benefits, change networks & stakeholder management
• Driving programmes in agile delivery within tribe structures so that they address the wide range of change, operational and organisational factors to be addressed to ensure change sticks
• Create, monitor and drive core change KPIs , to ensure we are landing the change effectively
• Provide overarching change support across the portfolio , helping to develop other professionals around you whilst also creating relevant transformation and sustainable change management strategies
• Identifying the presence of and driving programmes in the resolution of overarching risks, interdependencies, and opportunities across Corporate Units Digital, and related impacted programmes
• Influencing internally and externally , across multiple stakeholders including service providers, external vendors, contractors, offshore and onshore providers, managing directors, directors, and chief technology innovation officers, building partnerships across these groups
• You will need to be proactive and self-driven in the delivery of services to senior stakeholders and will need to lead others to be self-managing in pursuit of business goals, and the wider strategy
• Facilitating workshops including change strategy, logistics and delivery of clear outcomes and benefits
• Working with a global team , tying colleagues across geographys to drive successful change outcomes for the business

Essential Skills / Experience

• J udicious Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g., business KPIs, business cases). Must be judicious and self-reliant in thinking
• Human centred create transformation, agile change management and business readiness: Expertise in consulting, guiding, and providing assurance in the transformation space. Can use their human centred & agile expertise to streamline active business change activities and learning solutions including defining change strategy, planning, delivery, risk and opportunity management
• Strong project management expertise: Ability to create implement and drive change management plans from initation through to completion
• Problem solving working collaboratively to find creative solutions to problems, handling abstract concepts, ambiguity and complexity with skill and helping others to handle them too
• Storytelling with data: strong expertise in building the case for change, sharing vision, and helping others shape their change journey, drawing on data and methodical techniques where appropriate, and informing this to business audiences
• Engagement/Stakeholder Management: Ability to persuade and influence diverse groups of senior stakeholders both internal and external, with sophisticated capabilities to gain cooperation in complex scenario, navigates conflict and ambiguous situations
• Create of ways of working, tools & systems, structures, processes, interfaces, culture change technology proficiencies and instigate cultural changes, influencing these both within IT, across other parts of BT as well as with partners externally
• Learning and Skills development: ability to define learning needs, collaborate with specialists and L&D to develop and roll out learning interventions, as well as the ability to provide guidance to programmes on learning and skills.
• User focus - Understands users and can identify who they are and what their needs are based on evidence e.g., persona creation. Able to translate user stories and propose relevant change initiatives
• The ability to examine / dispute current .