Business Associate - Client Servicing

Crimson Interactive; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Crimson Interactive in Mumbai recruits a Client Servicing Executive for the night shift to support global scholarly publishing clients. You will resolve queries, understand publishing workflows, and respond via email and ticketing systems, with a strong emphasis on clear written communication.

This is a knowledge-intensive role, not voice-based; you will analyze issues, collaborate with internal teams, and deliver exceptional customer service while maintaining patience and a customer-first

Qualifications

• Strong analytical skills and problem-solving ability.
• Excellent written communication and patience.
• Customer-first mindset for knowledge-driven support.

Responsibilities

• Investigate and resolve customer queries.
• Understand publishing workflows and platform behaviour.
• Respond to customers via email and ticketing systems.
• Provide support through live chat when required.
• Escalate complex technical issues to the appropriate teams.
• Deliver an exceptional customer experience through clear written communication.

Skills

Problem-solving

Written comms

Patience

Customer-first

Tools

Ticketing systems

Live chat

Job description

We're Hiring | Client Servicing Executive (Night Shift)

Looking for an opportunity in a knowledge-driven customer support role?

Join our team and work with global clients in the scholarly publishing industry.

Shift Timings: 1:00 AM – 10:00 AM (IST)

MALE candidates only

What you'll do:

• Investigate and resolve customer queries
• Understand publishing workflows and platform behaviour
• Respond to customers via email and ticketing systems
• Provide support through live chat when required
• Escalate complex technical issues to the appropriate teams
• Deliver an exceptional customer experience through clear written communication.

Please Note:

This is not a voice-based call center role. It is a knowledge-intensive client servicing position that requires strong analytical skills, excellent written communication, patience, and a customer-first approach.

If you're someone who enjoys problem-solving and helping customers, we'd love to hear from you!