Business Associate

Porter; Maharani Peta; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Porter is seeking a City Launch Operations Lead for Visakhapatnam to drive the launch of a new city. You will own lifecycle activities, coordinate cross-functional teams, and establish SOPs for scalable city operations. You will monitor service levels, SLA adherence, and city performance, while nurturing partner and customer retention from day zero.

The role requires strong analytical skills, proficiency in Excel, and willingness to work on-ground during the initial launch phase in Visakhapatnam.

Formación

• Experience in launching and running city operations.
• Ability to lead cross-functional teams during high-pace launches.
• Exposure to customer/partner lifecycle management.

Responsabilidades

• Lead key lifecycle activities for the new city launch (VOP/VOC) and coordinate insights.
• Resolve SLA, cancellation, escalation, and fulfillment gaps to ensure Day 0 readiness.
• Build and manage a high-performing launch team; set targets and KRAs, monitor service levels.
• Establish and enforce SOPs and policies for scalable city operations; identify bottlenecks early.
• Drive partner and customer retention through engagement validation, feedback loops, and early experience.
• Gather market intelligence and trends to inform city strategy and sustainability.

Conocimientos

City operations

Cross-functional collaboration

Analytical skills

Excel proficiency

Stakeholder management

On-ground execution

Attention to detail

Herramientas

Excel

Descripción del empleo

JD - BA - Visakhapatnam

PORTER

Requirements

• Life Cycle Initiatives: Lead key lifecycle activities such as VOP, VOC for the new city. Collaborate cross-functionally to align on insights and drive city-specific improvements.
• Risk Management: Address partner and customer concerns efficiently by resolving issues related to SLA, cancellations, escalations, or fulfillment gaps, ensuring smooth operations from Day 0.
• Team Management: Build and manage a high-performing city launch team, ensuring clarity of targets & KRAs. Monitor team efficiency, service levels, and city performance metrics, implementing improvements proactively.
• Process Improvement: Establish and enforce Standard Operating Procedures and policies to enable seamless new city operations. Identify operational bottlenecks early and implement scalable solutions.
• Retention: Drive partner and customer retention activities by validating partner engagement, monitoring zonal fulfillment, initiating feedback loops, and ensuring a reliable early experience.
• Market Intelligence: Continuously gather market intelligence, competitor insights, and ground-level trends to generate actionable inputs for city strategy and long-term sustainability.
• Candidates must be proficient in the local/regional language.

Skills

• Deep understanding of city operations, and partner/customer lifecycle
• Strong numerical and analytical capabilities; Can multitask effectively.
• Excellent communication and interpersonal skills to drive alignment across teams and stakeholders
• High ownership mindset with the ability to thrive in ambiguity and fast-paced environments
• Proficient in Microsoft Excel and operational dashboards
• Ability to manage multiple priorities, with strong attention to detail
• Willingness to work extensively on-ground, especially during the initial launch phase
• Self-starter with a strong work ethic and a passion for problem-solving