Business Associate

Porter; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

PORTER in Hyderabad is seeking a Business Analyst/Operations Lead to drive the launch of a new city by coordinating lifecycle activities, risk management, and cross-functional alignment with partners and customers.

You will build and guide a city launch team, set targets and KRAs, monitor service levels, and implement scalable process improvements, while staying hands-on during the initial phase.

Qualifications

• Experience with city operations and lifecycle lifecycle management.
• Strong numerical and analytical abilities with data-driven decision making.
• Excellent communication and interpersonal skills for cross-functional alignment.
• Willingness to work extensively on-ground during launch phase.

Responsibilities

• Lead key lifecycle activities such as VOP, VOC for the new city.
• Address partner and customer concerns by resolving SLA/cancellations/escalations.
• Build and manage a high-performing city launch team with clear targets and KRAs.
• Establish and enforce SOPs to enable seamless new city operations.
• Drive partner and customer retention through proactive engagement and feedback loops.
• Gather market intelligence to inform city strategy and long-term sustainability.

Skills

City operations

Lifecycle management

Analytical abilities

Communication

Problem solving

Tools

Excel

Job description

JD - BA - Hyderabad

PORTER

Requirements

• Life Cycle Initiatives: Lead key lifecycle activities such as VOP, VOC for the new city. Collaborate cross-functionally to align on insights and drive city-specific improvements.
• Risk Management: Address partner and customer concerns efficiently by resolving issues related to SLA, cancellations, escalations, or fulfillment gaps, ensuring smooth operations from Day 0.
• Team Management: Build and manage a high-performing city launch team, ensuring clarity of targets & KRAs. Monitor team efficiency, service levels, and city performance metrics, implementing improvements proactively.
• Process Improvement: Establish and enforce Standard Operating Procedures and policies to enable seamless new city operations. Identify operational bottlenecks early and implement scalable solutions.
• Retention: Drive partner and customer retention activities by validating partner engagement, monitoring zonal fulfillment, initiating feedback loops, and ensuring a reliable early experience.
• Market Intelligence: Continuously gather market intelligence, competitor insights, and ground-level trends to generate actionable inputs for city strategy and long-term sustainability.
• Candidates must be proficient in the local/regional language.

Skills

• Deep understanding of city operations, and partner/customer lifecycle
• Strong numerical and analytical capabilities; Can multitask effectively.
• Excellent communication and interpersonal skills to drive alignment across teams and stakeholders
• High ownership mindset with the ability to thrive in ambiguity and fast-paced environments
• Proficient in Microsoft Excel and operational dashboards
• Ability to manage multiple priorities, with strong attention to detail
• Willingness to work extensively on-ground, especially during the initial launch phase
• Self-starter with a strong work ethic and a passion for problem-solving