Business Architect

BMC Software; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

BMC Software is seeking an experienced IT Business Architect to lead design, governance, and optimization of Quote to Cash technology solutions, with emphasis on AI-driven experiences and end-to-end Q2C workflows.

The role acts as a strategic IT bridge to senior business stakeholders, delivering scalable, standardized, and compliant Q2C solutions across regions to support digital transformation.

Qualifications

• Exceptional communication skills for presenting solutions to business and technical audiences.
• Experience facilitating workshops, design sessions, and stakeholder discussions.
• Ability to lead cross-functional teams across programs and functions.
• Strong analytical skills to evaluate business challenges and recommend solutions.
• Experience supporting executive decision-making with trade-off analyses.
• Ability to drive adoption of architectural approaches and guide transformation initiatives.
• Deep understanding of the end-to-end Q2C lifecycle: quoting, pricing, contracting, billing, revenue recognition, and commissions.
• Extensive experience with sales compensation architectures and payouts.
• Hands-on experience designing and deploying enterprise solutions.
• Experience with Forma.ai commissions platform is highly preferred.
• Knowledge of Zuora Billing implementation is preferred.
• Technical aptitude for light development, configuration, scripting, and troubleshooting.
• Experience leveraging AI capabilities for enterprise process automation and decision intelligence.

Responsibilities

• Lead design, optimization, and governance of Quote to Cash technology solutions.
• Define and own the Q2C roadmap aligned with business strategy.
• Drive end-to-end Q2C processes with global standardization.
• Drive automation, digital transformation, and process simplification.
• Serve as SME for Q2C modules and govern releases and feature adoption.
• Lead requirements sessions and ensure seamless IT-business collaboration.
• Drive AI-driven workflows, agentic AI experiences, and digital journeys in Q2C.
• Partner with Q2C leadership and global teams as trusted advisor.
• Deliver and manage end-to-end Q2C programs, including integrations and change management.

Skills

Communication

Stakeholder Facilitation

Leadership Collaboration

Business Solution Analysis

Decision Support

Change Enablement

Q2C Expertise

Sales Commissions Domain

Implementation Experience

Forma.ai Experience

Zuora Billing Experience

Technical Aptitude

AI Proficiency

Education

Bachelor's degree in Business, Information Systems, Computer Science, Engineering

Master's degree preferred

Tools

Forma.ai

Zuora Billing

Job description

Organization Context

BMC IT operates as a global organization with presence across Americas, EMEA, and APAC, delivering services and technology solutions across multiple geographies. This role will be part of the global Quote to Cast IT function, driving alignment of Quote to cash processes, systems, and integrations across regions.

Job Summary

We are seeking an experienced IT Business Architect to lead the design, optimization, and governance of Quote to Cash technology solutions with a strong focus on Quote to cash flow including Sales Quoting, Billing, Sales commissions, and AI-driven user experiences including Journeys and Agentic AI capabilities.

The Business Architect will lead the analysis, design, and implementation of enterprise grade solutions primarily in Order processing -quote to cash, commissions process flow. This role acts as a key IT resource to partner with Business, IT teams to ensure seamless integration, compliance, and optimization of Quote to cash systems to support organizational goals.

This role will act as a strategic bridge between IT and Senior business stakeholders, delivering scalable, standardized, and compliant Quote to cash solutions to support BMCs global digital transformation agenda.

Key Responsibilities 1. Quote to Cash Business Architecture Strategy

• Define and own the quote to cash roadmap aligned with business strategy.
• Design end-to-end Quote to Cash processes with global standardization.
• Drive process simplification, automation, and digital transformation initiatives.
• Conduct fit-gap analysis, workshops, and solution design discussions.

2. Solutions Ownership

• Act as functional and architectural SME for Quote to Cash modules
• Lead Business requirements sessions across modules
• Govern Quote to cash releases and feature adoption

3. AI Digital Experience (Agentic AI, Journeys Automation)

• Drive adoption of AI across quote to cash modules.
• Design and implement AI-driven workflows, guided experiences, and intelligent automation
• Integrate AI capabilities into Q2C processes for end-to-end digital journeys
• Collaborate with stakeholders to enable next-generation experiences using AI.

4. Stakeholder Management Advisory

• Partner with Q2C leadership, COEs, Operations, IT, and global business teams
• Act as a trusted advisor on Q2C business strategy and transformation initiatives

5. Delivery, Programs Change Management

• Lead/support end-to-end Q2C programs (implementation, enhancements, upgrades)
• Drive global rollouts, integration programs, and transformation initiatives
• Enable change management, user adoption, and continuous improvement

Required Skills Experience

• Exceptional Communication Skills Ability to effectively present, document, and articulate architectural solutions to both business and technical audiences.
• Stakeholder Facilitation Proven experience leading workshops, design sessions, and collaborative discussions with business stakeholders and subject matter experts.
• Leadership Collaboration Ability to influence and coordinate cross-functional teams across programs, projects, and business functions.
• Business Solution Analysis Strong analytical skills to assess business challenges, evaluate alternatives, and recommend solutions aligned with strategic objectives.
• Decision Support Prioritization Experience managing competing business demands, performing trade-off analysis, and supporting executive decision-making.
• Business Influence Change Enablement Ability to drive adoption of architectural approaches and guide stakeholders through business transformation initiatives.
• Deep Quote-to-Cash (Q2C) Expertise Strong understanding of the end-to-end Q2C lifecycle, including quoting, pricing, contracting, billing, revenue recognition, and commissions.
• Sales Commissions Domain Expertise Extensive experience with sales compensation and commissions processes, including plan design, quota management, crediting, and payouts.
• Implementation Experience Hands-on experience designing, implementing, and deploying enterprise solutions.
• Forma.ai Experience Experience with Forma.ai commissions platform is highly preferred.
• Zuora Billing Experience Knowledge and implementation experience with Zuora Billing is preferred.
• Technical Aptitude Ability to perform light development, configuration, scripting, and troubleshooting activities where necessary.
• AI Agentic AI Proficiency Demonstrated experience leveraging AI and Agentic AI capabilities beyond personal productivity, including business process automation, decision intelligence, and enterprise AI solution design.

Experience Qualifications

• Experience working within a leading consulting organization or delivering consulting-style engagements.
• Advance level of English
• 12+ years of experience in Quote-to-Cash (Q2C) enterprise applications and business processes.
• 5+ years of experience in sales commissions architecture, implementation, and transformation programs.
• Proven track record leading large-scale Q2C transformation initiatives, including process redesign, platform modernization, and organizational change management.
• Experience partnering with executive stakeholders to define target-state architectures, roadmaps, and business outcomes.
• Bachelors degree in business, Information Systems, Computer Science, Engineering, or a related field (masters degree preferred).
• Demonstrated ability to thrive in fast-paced, high-growth environments with a strong ownership mindset and focus on business value delivery.