Business Application Associate

Moody's Investors Service; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Moody's Investors Service is hiring in India for a role focused on embedding AI into commercial pricing and fee management. You will configure Salesforce pricing modules, validate AI-driven outputs, and collaborate with global teams to govern AI-enabled processes.

Ideal candidates bring experience with low-code platforms, Excel, and document tooling, with a strong emphasis on governance, risk, and stakeholder management across finance, legal, and technology teams.

Qualifications

• Bachelor's degree in Finance/Business/Information Systems or related field.
• 2–3 years in commercial systems, operations, or application support.

Responsibilities

• Drive integration of AI and Agentic AI into pricing and fee management processes.
• Embed AI and intelligent agents into pricing, contract, and fee workflows.
• Support pricing applications, evolving them through AI-enabled workflows.
• Configure Salesforce pricing modules with AI-guided validation and handling.
• Partner with Technology teams to design Agentic AI solutions.
• Use AI tools to improve accuracy of pricing terms while maintaining human-in-the-loop controls.
• Maintain SOPs, process docs, and control frameworks for AI-augmented execution.
• Support regulatory and internal reporting with AI-enabled monitoring and testing.

Skills

Salesforce

Low-code AI

Excel advanced

Word & PowerPoint

Analytical skills

Stakeholder mgmt

Global collaboration

AI tools

Education

Bachelor's degree in Finance/Business/Information Systems

Tools

Salesforce CRM

Microsoft Power Automate

AI-enabled platforms

Excel

Word & PowerPoint

Job description

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• Proficiency in Salesforce including CRM configuration, pricing workflows, and data governance
• Experience with Microsoft Power Automate or similar low-code platforms, with experience incorporating AI capabilities into automated workflows preferred.Familiarity with AI-enabled documents, pricing, billing, or fee management platforms preferred
• Advanced Microsoft Excel skills including complex formulas, pivot tables, reconciliations, and the ability to validate AI-generated outputs
• Proficiency in Microsoft Word and PowerPoint for clear documentation of AI-enabled processes and controls
• Strong analytical skills with the ability to assess when AI is appropriate versus when human judgment is required, combined with strong communication and stakeholder management skills across commercial, legal, finance, risk, and technology teams
• Ability to work effectively in a global, virtual team environment with demonstrated interest in applying AI to improve existing processes.Working understanding of Agentic AI concepts including intelligent agents, autonomous workflows, and AI-assisted decisioning, and how they can be safely applied in regulated environments
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

• Bachelor's degree in Finance, Business, Information Systems, or a related field required
• 2 to 3 years of experience in commercial systems, operations, or application support roles required

Responsibilities

• This role drives the integration of AI and Agentic AI capabilities into commercial pricing and fee management processes, progressively transforming manual and rules-based workflows into AI-assisted, agent-driven processes while maintaining strong governance, controls, and regulatory compliance.
• Actively identify opportunities to embed AI and intelligent agents into existing pricing, fee, and contract-related processes to reduce manual effort and improve consistency
• Support and manage pricing and fee-related business applications, evolving them through AI-enabled workflows rather than static configurations
• Configure and maintain Salesforce pricing modules, incorporating AI-assisted guidance, validation, and exception handling where appropriate
• Partner with Technology teams to design and implement Agentic AI solutions such as automated fee validation, contract term interpretation, and pricing change impact assessments
• Use AI tools to improve accuracy of fee components, commercial terms, and contractual language while ensuring human-in-the-loop controls are maintained
• Maintain and modernize standard operating procedures, process documentation, and control frameworks to reflect AI-augmented execution models
• Support regulatory, audit, and internal reporting by leveraging AI-enabled monitoring, traceability, and anomaly detection & validate annual pricing updates and system changes using automation and AI-driven testing and reconciliation approaches, ensuring data integrity, confidentiality, and audit readiness across all AI-enabled processes

About the Team

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. As a global leader in ratings and integrated risk assessment with 14,000+ employees across 90 cities, we are committed to fostering an inclusive and innovative workplace. Our Business Application Management team provides rating application maintenance coverage across all regions, coordinating with Legal, Product, Risk, and Technology teams for fee application management, while working closely with Relationship Managers to ensure the voice of the customer is incorporated into the design. By joining our team, you will be at the forefront of AI adoption in commercial operations, helping transform how pricing and fee management workflows are executed at a global scale.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.