Business Analytics

JobItUs; Vasai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

JobItUs in Mumbai seeks a detail-oriented Business Analytics professional to manage MIS reporting, dashboards, and customer issue follow-ups. The role requires coordinating across teams to ensure accurate data, timely reporting, and escalation closure.

You will develop and publish daily/weekly/monthly MIS, track KPIs, SLAs, and cross-functional inputs from sales, production, and support. Strong Excel and BI tool skills, plus clear communication, are essential.

Qualifications

• Bachelor’s degree in Business, Analytics, IT, Commerce, or related field.
• 2-5 years of MIS reporting, business analytics, or operations support.
• Experience in customer service coordination or ticket management is a plus.
• Strong Excel and BI tooling proficiency required.

Responsibilities

• Develop, compile, and publish daily/weekly/monthly MIS and performance dashboards.
• Ensure all reports are delivered accurately and on schedule.
• Validate and audit data for consistency, completeness, and reliability.
• Identify discrepancies and work with relevant teams to correct errors.
• Maintain historical data and trend analyses.
• Track KPIs, SLAs, productivity, quality metrics, and compliance for all relevant teams.
• Coordinate with departmental leads to collect performance data.
• Highlight exceptions, performance gaps, and process anomalies.
• Support management reviews with insights and summaries.

Skills

Advanced Excel

Power BI

Tableau

Communication skills

Customer service

Escalation handling

Organized

Ownership mindset

Education

Bachelor’s degree in Business/Analytics/IT/Commerce or related field

Tools

Power BI

Tableau

Job description

Position: Business Analytics

Location: Mumbai
Experience: 2-5 years

About the Role:
We are seeking a detail-oriented professional to manage business reporting (MIS), team performance analytics, and customer issue follow-ups. The ideal candidate will coordinate across teams to ensure accurate data, timely reporting, and escalation closure.

Key Responsibilities

Performance Reporting & MIS

• Develop, compile, and publish daily/weekly/monthly MIS and performance dashboards.


• Ensure all reports are delivered accurately and on schedule.


• Validate and audit data for consistency, completeness, and reliability.


• Identify discrepancies and work with relevant teams to correct errors.


• Maintain historical data and trend analyses.

Team Performance Monitoring

• Track KPIs, SLAs, productivity, quality metrics, and compliance for all relevant teams.


• Coordinate with departmental leads to collect performance data.


• Highlight exceptions, performance gaps, and process anomalies.


• Support management reviews with insights and summaries.

Cross-Functional Coordination

• Work closely with sales, production, HR, customer service teams to gather critical performance inputs.


• Follow up with stakeholders to ensure timely data submission.


• Help create standardized reporting templates and processes.

Customer Support Escalation Management

• Log, track, and follow up on customer service issues raised.


• Coordinate with responsible teams to ensure timely resolution.


• Monitor ticket aging, turnaround time, and closure rates.


• Escalate critical or delayed issues to management.

Analytics & Insights

• Generate actionable insights to improve performance metrics and service levels.


• Support root-cause analysis and improvement recommendations.


• Assist in automation/optimization initiatives for reporting.

Documentation & Compliance

• Maintain documentation of reporting processes, data sources, and definitions.


• Ensure adherence to data privacy and integrity standards.

Required Skills, knowledge and competency:

• Advanced Excel (Pivot, Lookups, Formulas)


• Exposure to Power BI / Tableau (preferred)


• Strong communication & coordination skills


• Customer service, handling escalation resolution

• Proactive, organized, strong ownership mindset

Experience & Qualifications

• Bachelor’s degree in Business, Analytics, IT, Commerce, or related field.


• 2-5 years of experience in MIS reporting, business analytics, or operations support.


• Experience in customer service coordination or ticket management is a plus.