Business Analyst (TT310ST RM 4518)

Source-Right; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Source-Right is seeking a Business Analyst with Automotive DMS experience to support BAU activities and own product value delivery. The role focuses on requirements gathering, backlog management in Jira, and coordinating between business stakeholders and technical teams.

Responsibilities include facilitating workshops, maintaining BRDs/FRDs in Confluence, and ensuring traceability. Strong Excel data analytics and CRM/DMS familiarity are expected.

Qualifications

• 3 to 10 years of professional experience in business analysis and product ownership.
• Deep understanding of OEM sales, marketing, after-sales, and dealer ecosystem operations.
• Proven experience with Agile/Scrum and backlog management in Jira; Confluence for documentation.

Responsibilities

• Elicit, analyze, and document business requirements; translate into user stories and acceptance criteria.
• Own and groom the product backlog; prioritize stories, enhancements, and defects.
• Perform gap analysis and as-is / to-be process mapping for continuous improvements.

Skills

Business analysis

Product ownership

Stakeholder management

Agile/Scrum

Tools

Jira

Confluence

Excel

Salesforce

Oracle Siebel

Job description

Position: Business Analyst (TT310ST RM 4518)

• Work Mode: WFO
• Standard Working Hours: 9:00 AM – 5:30 PM
• Domain: Automotive
• Mandatory Skill: Business analyst with Automotive DMS – Sales, Service & Parts modules

The primary objective of this role is to support Hero MotoCorp’s ongoing Business-As-Us-ual (BAU) activities across its domestic services portfolio while taking active ownership of product value delivery. The Business Analyst will ensure seamless operations, proactively manage the product backlog, enable continuous improvements, and facilitate effective coordination between business stakeholders and technical teams.

Key Responsibilities

• Requirements Gathering & Product Vision: Elicit, analyze, and document business and functional requirements. Define the product vision and translate business needs into clear user stories, use cases, and acceptance criteria.
• Product Backlog Management: Take full ownership of the product backlog using tools like Jira. Prioritize user stories, enhancements, and defects based on business value and stakeholder alignment, ensuring the backlog is always groomed and ready for upcoming sprints.
• Gap Analysis & Process Optimization: Perform gap analysis, recommend appropriate solutions, and execute As-Is / To-Be design and journey mapping to drive continuous process improvements.
• BAU Support & Enhancements: Support the day-to-day operations of Domestic Digital Products & Platforms, manage change requests (CRs), track defects, and conduct impact analysis for proposed changes.
• Stakeholder & Project Management: Act as the primary bridge between business and technical teams. Facilitate workshops, requirement discussions, and review sessions to ensure clear communication and cross-functional alignment.
• Documentation: Prepare and maintain functional documentation (BRDs, FRDs, process flows) leveraging Confluence, ensure end-to-end traceability of requirements, and maintain comprehensive project repositories.
• Testing & Quality Assurance: Support User Acceptance Testing (UAT), validate outputs, and ensure deliverables meet the defined acceptance criteria and overall business expectations
• Agile Collaboration & Delivery: Work closely with design, development, and QA teams. Actively lead and participate in Agile ceremonies including daily stand-ups, sprint planning, backlog grooming, and retrospectives.

Required Skills & Experience

• Experience Level: 3 to 10 years of robust professional experience encompassing business analysis and product ownership.
• Automotive Domain Expertise: Deep understanding of OEM sales, marketing, after-sales, and dealer ecosystem operations.
• Agile Methodology & Tooling: Proven experience working within Agile/Scrum frameworks. Strong hands-on proficiency in Jira for backlog and sprint management, and Confluence for maintaining centralized project documentation.
• Data & Analytics: Advanced hands-on experience with Microsoft Excel and other MS tools for data analysis, reporting, and generating actionable business insights.
• Technical Familiarity: Experience acting as an Automotive CRM/DMS Senior Consultant. Familiarity with platforms such as Oracle Siebel, SAP functional Processes (ECC), Salesforce, and Mobility applications.