Business Analyst (Salesforce)

Bain & Company; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bain & Company is seeking a Business Analyst to support the Salesforce platform evolution for the Commercial Operations team. You will analyze new features, develop prototypes, and guide developers while collaborating with product analysts and business stakeholders worldwide.

This role emphasizes requirements gathering, agile sprint participation, and enhancing end-user adoption through expanded dashboards and training content, reporting directly to the Sr. Director Commercial Operations.

Qualifications

• Bachelor's degree in STEM with 2+ years Salesforce experience.
• Experience with at least 2 Salesforce Sales Cloud implementations engaging stakeholders during requirements gathering and sprint grooming.
• Salesforce System Administrator Certification.
• Salesforce Sales Cloud Certification.
• Strong analytical, communication and problem-solving capabilities with ability to envision functional solutions.
• Understand the lead-to-cash process and document requirements as user stories with acceptance criteria.
• Develop prototypes in Salesforce for stakeholder review and buy-in.
• Triage issues with stakeholders and support staff in collaboration with the solution architect.

Responsibilities

• Perform technical analysis of new features and advise on delivery viability.
• Create prototypes (POCs) to socialize with internal stakeholders for initial buy-in.
• Address security related access, feature/function visibility, and.
• Triage issues that cannot be addressed by Commercial Operations Support team.
• Support Training Content Development of new feature/functions.
• Expand the footprint of WalkMe in-app adoption to ease understanding of new features.
• Extend native Salesforce and Tableau CRM dashboards for broader data access.
• Work with training content development team to create or update material.

Skills

Salesforce Sales Cloud

Business analysis

Stakeholder management

Agile/sprint planning

Technical analysis

Prototype development

Education

Bachelor's degree in STEM

Tools

Salesforce

WalkMe

Excel

PowerPoint

Job description

Company Overview

Bain & Company is the management consulting firm that the worlds business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results.Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 57 offices in 36 countries, and its deep expertise and client roster cross every industry and economic sector.

Position Summary

As the Business Analyst youll join our growing team, reporting to the Sr. Director Commercial Operations in a new key contributor role designed to support the Salesforce platform evolution to as it serves the Bain frontline partners and servant leaders in their sales cycle, globally. You will leverage your technical skills to identify opportunities to leverage the platform to address emerging business needs and solve problems while trying to provide guidance to developers in the technical solutions group. Youll be an important member of the Commercial Operations team dealing with varied platform owners and business groups, collaborating with them to enable a cohesive solution that meets the needs of our end users.

Essential Functions

• Perform technical analysis new features and advise on delivery viability
• Creates prototypes (POCs) to socialize with internal stakeholders for initial buy-in
• Address security related access, feature/function visibility, and
• Perform triage for issues that cannot be addressed by Commercial Operations Support team
• Supports Training Content Development of new feature/functions
• Constantly improve the Commercial Operations services by creating best practices to respond to emerging business challenges:
• Constantly identify opportunities to expand the footprint of the in-app Digital Adoption Platform WalkMe, to help facilitate ease of understanding of new features released, as the platform evolves
• Work with product analysts to expand the set of support instructions that would allow the CRM Operations team to support the end-users more independently
• Extend the native Salesforce and Tableau CRM dashboard footprint, to allow expanded access of relevant data to end-users
• Work with the training content development team to create new training content and update the existing content by keeping it current

Qualifications

• Bachelors degree with preferred experience in STEM Major2 years of work experience in Salesforce , specifically Sales Cloud Knowledge, Skills, and Abilities
• Exposure to at least 2 Salesforce Sales Cloud implementations in the capacity of a business analyst engaging business stakeholders during requirements gathering and sprint grooming agile cycles
• Salesforce System Administrator Certification
• Salesforce Sales Cloud Certification
• Applicants must have strong analytical, communication and problem-solving capabilities, with demonstrated ability to envision the functional solution
• Understand the lead to cash process
• Author functional requirements (user stories) and related Acceptance criteria as part of the Agile Sprint development process
• Develop prototypes in Salesforce to allow for stakeholder review and buy-in
• Triage issues logged by stakeholders and support staff, in collaboration with the solution architect, and create a backlog for the development team
• Advanced experience with various software applications (Excel, Powerpoint)
• Proven ability to operate in a dynamic and deadline-driven environment with excellent communication skills .