Business Analyst & Sales Operations Specialist | Bengaluru, India

Hitachi Energy Ltd.; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hitachi Energy Ltd. is seeking a dynamic Business Analyst & Sales Operations Specialist to empower data-driven decision-making across sales, finance, and leadership teams.

You will own forecasting, pipeline health, dashboards, and governance. You will design interactive dashboards in Power BI, manage Salesforce data quality, and coordinate quarterly business reviews while partnering with regional teams to drive growth and efficiency.

Qualifications

• Bachelor’s degree in Engineering (Electrical preferred); MBA preferred.
• 4–5 years of experience in sales operations, business analytics, or related functions.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Proficiency in Excel, PowerPoint, and BI tools such as Power BI.
• Experience with Salesforce CRM and sales performance management processes.
• Strong forecasting, pipeline management, and business reporting understanding.
• Excellent communication and stakeholder management skills.

Responsibilities

• Develop and maintain sales performance dashboards, metrics, and KPIs.
• Analyze order intake, sales pipeline, market share, and customer trends to identify opportunities and risks.
• Generate actionable insights to boost sales productivity and decision-making.
• Manage and coordinate forecasting across regions, products, and segments.
• Monitor forecast accuracy and support scenario planning.
• Standardize sales processes and reporting methodologies across the organization.
• Coordinate business reviews and leadership presentations.
• Collaborate with finance on budgeting and demand forecasting.

Skills

Sales analytics

Forecasting

Pipeline management

Power BI

Salesforce CRM

Excel

Stakeholder management

Communication

Education

Bachelor's degree in Engineering (Electrical preferred)

MBA

Tools

Salesforce CRM

Power BI

Excel

PowerPoint

Job description

Business Analyst & Sales Operations Specialist

Hitachi Energy is seeking a dynamic and analytical professional to support sales excellence, business intelligence, and strategic growth initiatives. In this role, you will drive data-driven decision-making through advanced sales analytics, forecasting, pipeline management, and process governance. You will collaborate closely with sales, finance, and business leadership teams to enhance operational effectiveness, improve forecasting accuracy, and identify opportunities for sustainable business growth.

How You'll Make an Impact

• Develop and maintain sales performance dashboards, metrics, and key performance indicators to monitor business performance.
• Analyze order intake, sales pipeline, market share, and customer trends to identify growth opportunities and potential business risks.
• Generate actionable insights that enhance sales productivity, improve conversion rates, and support strategic decision-making.
• Manage and coordinate sales forecasting activities across regions, product lines, and business segments.
• Monitor pipeline health, assess forecast accuracy, and support scenario planning to predict business outcomes.
• Drive continuous improvement initiatives to strengthen forecasting processes and business predictability.
• Serve as the custodian of Salesforce CRM, ensuring high standards of data quality, account hygiene, and opportunity management.
• Standardize sales processes, governance frameworks, and reporting methodologies across the organization.
• Coordinate business reviews, sales reviews, and management presentations for leadership stakeholders.
• Partner with finance teams on budgeting, planning, and demand forecasting activities.
• Design and develop interactive dashboards using Power BI or similar business intelligence tools.
• Automate reporting processes to improve efficiency and ensure timely, accurate, and meaningful reporting to stakeholders.
• Collaborate effectively with cross-functional teams to support strategic initiatives and business objectives.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Bachelor’s degree in Engineering, preferably Electrical Engineering; MBA is preferred.
• 4-5 years of experience in sales operations, business development, strategy, business analytics, or sales support functions.
• Strong analytical and problem-solving skills with the ability to interpret complex business data.
• Proficiency in Microsoft Excel, PowerPoint, and business intelligence tools such as Power BI.
• Experience working with Salesforce CRM and sales performance management processes.
• Strong understanding of sales forecasting, pipeline management, and business reporting.
• Excellent communication, stakeholder management, and collaboration skills.
• Experience in customer engagement, market research, business planning, and strategy execution.
• Ability to work independently in a fast-paced and matrix organization environment.
• Proficiency in both spoken and written English.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.